Message "ata-VBOX_HARDDISK_VBad170837-5acc172c-part2 does not exist"

[stevef]

A number of support threads have been raised in which this has been evident.

On a test system, installed OS from LL7.4 iso and attempting all the updates post installation.

During the upgrade, it appears the grub-efi-amd64-signed set up script can't find the location of the GRUB boot loader.
As a result of this problem, the grub script requires user intervention to manually confirm where it is or should be.

If update/upgrade is done from the cli, the grub-efi-amd64-signed configuration script calls a text based configuration tool.
The tool is similar in style to something like nmtui and the user is expected to navigate the menu to select and confirm the location of the GRUB boot loader.

My guess is that the lite-updates script is not equipped to handle this situation and throws an update/upgrade failure message with a cryptic message stating

mount: /var/lib/grub/esp: special device /dev/disk/by-id/ata-VBOX_HARDDISK_VBad170837-5acc172c-part2 does not exist.

and

grub-efi-amd64-signed package post-installation script subprocess returned error exit status 32

Checking indicates that the update/upgrade initiated by lite-updates did in fact work despite the error message but this is transparent to the user who is instructed to seek help on the forum.

[Valtam]

Hi Steve, thanks for this.

Would you mind putting a step by step so I can reproduce this, I can't wrap my head around what you have written.

Step 1: xxxx

Step 2: xxxx

Step 3: xxxx

[stevef]

No worries.  Hopefully this is more comprehensible.

Here's what I did to reproduce the user reports of problem and try to find out why it might be happening.

Step 1 Fresh install of 7.4 from live media
      Double click 'Install Linux Lite'
      Select appropriate options for language, keyboard etc
      No connection to network
      Install third party software
      Erase Disk and Install Linux
      Appropriate Timezone and user setup
      Reboot and login
      uname -r reports 6.8.0-56-generic

Step 2 Snapshot with System Restore Utility
      Exclude user home

Step 3 Connect to network

Step 4 Run Install Updates via the Package Update Indicator on the panel
      Update reports/calculates 220 items (including 6 grub related)
      Click 'Update Now'
      The downloading, installing and configuring windows display as expected.
      Ends with the 'Install Updates Error'.  A trimmed copy pasted below.

The key indicator for the problem is

Setting up grub-efi-amd64-signed (1.202.5+2.12-1ubuntu7.3) ...
mount: /var/lib/grub/esp: special device /dev/disk/by-id/ata-VBOX_HARDDISK_VBad170837-5acc172c-part2 does not exist.
      dmesg(1) may have more information after failed mount system call.
dpkg: error processing package grub-efi-amd64-signed (--configure):
installed grub-efi-amd64-signed package post-installation script subprocess returned error exit status 32

Step 5 Shutdown, power up and login
      uname -r reports 6.8.0-62-generic
      This indicates (to me) that the previous Install Updates was largely successful.
      Run 'sudo apt-get update'
      At this point, the Package Update Indicator reports all updated

      However, sudo apt-get upgrade reports 1 package not fully installed or removed
      The outstanding package is grub-efi-amd64-signed.

      At the 'Do You Want to Continue {Y/n}' prompt press Y

      A text based package configuration tool opens reports the GRUB boot loader is not present or the IUD has changed.
      The user is required to use Tab or the mouse to get to a text button marked <Ok> to accept the location.
      The package then gets installed to that location.

I suppose the first question is why does the grub-efi-amd64-signed installer trigger the text based tool ?
And secondly how does lite-updates deal with that.

If you want any further information, please let me know.

Code:

===========================
Install Updates Error log
===========================
Install Updates could not successfully download and install available updates.
Go to https://www.linuxliteos.com/forums/ and paste the log below into a new or existing thread for assistance.

============ Log ===========

Reading package lists...
Building dependency tree...
Reading state information...
Calculating upgrade...
The following NEW packages will be installed:
  linux-headers-6.8.0-62 linux-headers-6.8.0-62-generic
  linux-image-6.8.0-62-generic linux-modules-6.8.0-62-generic
  linux-modules-extra-6.8.0-62-generic linux-tools-6.8.0-62
  linux-tools-6.8.0-62-generic
The following upgrades have been deferred due to phasing:
  alsa-ucm-conf bluetooth bluez bluez-cups bluez-obexd firmware-sof-signed
  libasound2-data libasound2t64 libatopology2t64 libbluetooth3 nvidia-common
  ubuntu-drivers-common
The following packages have been kept back:
  inxi zenity zenity-common
The following packages will be upgraded:
  amd64-microcode apparmor apt apt-transport-https apt-utils binutils
  binutils-common binutils-x86-64-linux-gnu cifs-utils cloud-init dirmngr
  distro-info-data fonts-opensymbol ghostscript gir1.2-glib-2.0
  gir1.2-glib-2.0-dev gir1.2-gtk-3.0 gir1.2-javascriptcoregtk-4.1
  gir1.2-soup-2.4 gir1.2-soup-3.0 gir1.2-udisks-2.0 gir1.2-webkit2-4.1 gnupg
  gnupg-l10n gnupg-utils google-chrome-stable gpg gpg-agent gpg-wks-client
  gpg-wks-server gpgconf gpgsm gpgv grub-common grub-efi-amd64-bin
  grub-efi-amd64-signed grub-pc grub-pc-bin grub2-common gtk-update-icon-cache
  ibverbs-providers intel-microcode keyboxd krb5-locales libabsl20220623t64
  libapparmor1 libapt-pkg6.0t64 libarchive13t64 libbinutils
  libblockdev-crypto3 libblockdev-fs3 libblockdev-loop3 libblockdev-mdraid3
  libblockdev-nvme3 libblockdev-part3 libblockdev-swap3 libblockdev-utils3
  libblockdev3 libctf-nobfd0 libctf0 libexpat1 libexpat1-dev libfcgi-bin
  libfcgi0t64 libgirepository-2.0-0 libglib2.0-0t64 libglib2.0-bin
  libglib2.0-data libglib2.0-dev libglib2.0-dev-bin libgprofng0 libgs-common
  libgs10 libgs10-common libgssapi-krb5-2 libgtk-3-0t64 libgtk-3-bin
  libgtk-3-common libgtk-4-1 libgtk-4-bin libgtk-4-common
  libgtk-4-media-gstreamer libibverbs1 libinput-bin libinput10
  libjavascriptcoregtk-4.1-0 libk5crypto3 libkrb5-3 libkrb5support0 liblzma5
  libnetplan1 libnss-systemd libnvpair3linux libpam-modules libpam-modules-bin
  libpam-runtime libpam-systemd libpam0g libperl5.38t64 libpoppler-cpp0t64
  libpoppler-glib8t64 libpoppler134 libprotobuf-lite32t64 libpython3.12-dev
  libpython3.12-minimal libpython3.12-stdlib libpython3.12t64 libqt5qml5
  libqt5qmlmodels5 libqt5quick5 libraw23t64 libreoffice-base-core
  libreoffice-common libreoffice-core libreoffice-gnome libreoffice-gtk3
  libreoffice-style-colibre libreoffice-style-elementary
  libreoffice-style-tango libreoffice-style-yaru libreoffice-uiconfig-common
  libsdl2-2.0-0 libsframe1 libsnmp-base libsnmp40t64 libsoup-2.4-1
  libsoup-3.0-0 libsoup-3.0-common libsoup-gnome-2.4-1 libsoup2.4-common
  libsqlite3-0 libsystemd-dev libsystemd-shared libsystemd0 libtraceevent1
  libudev1 libudisks2-0 libuno-cppu3t64 libuno-cppuhelpergcc3-3t64
  libuno-purpenvhelpergcc3-3t64 libuno-sal3t64 libuno-salhelpergcc3-3t64
  libuutil3linux libvpx9 libwebkit2gtk-4.1-0 libxml2 libyelp0 libzfs4linux
  libzpool5linux lintian linux-base linux-firmware linux-generic
  linux-headers-generic linux-image-generic linux-libc-dev linux-tools-common
  lite-info lite-tweaks lite-welcome net-tools netplan-generator netplan.io
  open-vm-tools open-vm-tools-desktop openjdk-17-jre-headless
  openjdk-21-jre-headless openssh-client openssh-server openssh-sftp-server
  openvpn pci.ids perl perl-base perl-modules-5.38 poppler-utils
  python3-apport python3-netplan python3-pkg-resources python3-problem-report
  python3-requests python3-setuptools python3-software-properties
  python3-update-manager python3.12 python3.12-dev python3.12-minimal rsyslog
  software-properties-common software-properties-gtk systemd systemd-dev
  systemd-resolved systemd-sysv thunderbird tzdata tzdata-legacy
  ubuntu-advantage-tools ubuntu-pro-client ubuntu-pro-client-l10n udev udisks2
  uno-libs-private update-manager-core update-notifier-common ure vim-common
  vim-tiny wireless-regdb xserver-common xserver-xorg-core
  xserver-xorg-input-libinput xserver-xorg-legacy xxd xz-utils yelp yelp-xsl
  zfs-initramfs zfs-zed zfsutils-linux
220 upgraded, 7 newly installed, 0 to remove and 15 not upgraded.
Need to get 1,235 MB of archives.
After this operation, 330 MB of additional disk space will be used.
Get:4 http://us.archive.ubuntu.com/ubuntu noble-updates/main amd64 perl-modules-5.38 all 5.38.2-3.2ubuntu0.1 [3,110 kB]
Get:5 https://ppa.launchpadcontent.net/mozillateam/ppa/ubuntu noble/main amd64 thunderbird amd64 1:128.11.1+build1-0ubuntu0.24.04.1~mt1 [74.1 MB]
Get:6 https://dl.google.com/linux/chrome/deb stable/main amd64 google-chrome-stable amd64 138.0.7204.49-1 [118 MB]
Get:1 https://repo.linuxliteos.com/linuxlite galena/main amd64 lite-info amd64 7.0-0070-linuxlite [12.1 kB]
Get:2 https://repo.linuxliteos.com/linuxlite galena/main amd64 lite-tweaks all 7.0-0020-linuxlite [38.0 kB]
Get:3 https://repo.linuxliteos.com/linuxlite galena/main amd64 lite-welcome all 7.0-0050-linuxlite [661 kB]
Get:7 http://us.archive.ubuntu.com/ubuntu noble-updates/main amd64 libperl5.38t64 amd64 5.38.2-3.2ubuntu0.1 [4,871 kB]
Get:8 http://us.archive.ubuntu.com/ubuntu noble-updates/main amd64 perl-base amd64 5.38.2-3.2ubuntu0.1 [1,827 kB]
Get:9 http://us.archive.ubuntu.com/ubuntu noble-updates/main amd64 perl amd64 5.38.2-3.2ubuntu0.1 [231 kB]
Get:10 http://us.archive.ubuntu.com/ubuntu noble-updates/main amd64 liblzma5 amd64 5.6.1+really5.4.5-1ubuntu0.2 [127 kB]
Get:11 http://us.archive.ubuntu.com/ubuntu noble-updates/main amd64 libsystemd-dev amd64 255.4-1ubuntu8.8 [1,238 kB]

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Get:149 http://us.archive.ubuntu.com/ubuntu noble-updates/main amd64 gir1.2-udisks-2.0 amd64 2.10.1-6ubuntu1.2 [32.7 kB]
Get:150 http://us.archive.ubuntu.com/ubuntu noble-updates/main amd64 gnupg-l10n all 2.4.4-2ubuntu17.2 [66.1 kB]
Get:151 http://us.archive.ubuntu.com/ubuntu noble-updates/main amd64 grub-pc amd64 2.12-1ubuntu7.3 [137 kB]
Get:152 http://us.archive.ubuntu.com/ubuntu noble-updates/main amd64 grub2-common amd64 2.12-1ubuntu7.3 [670 kB]
Get:153 http://us.archive.ubuntu.com/ubuntu noble-updates/main amd64 grub-pc-bin amd64 2.12-1ubuntu7.3 [1,101 kB]
Get:154 http://us.archive.ubuntu.com/ubuntu noble-updates/main amd64 grub-common amd64 2.12-1ubuntu7.3 [2,120 kB]
Get:155 http://us.archive.ubuntu.com/ubuntu noble-updates/main amd64 grub-efi-amd64-signed amd64 1.202.5+2.12-1ubuntu7.3 [1,393 kB]
Get:156 http://us.archive.ubuntu.com/ubuntu noble-updates/main amd64 grub-efi-amd64-bin amd64 2.12-1ubuntu7.3 [1,638 kB]
Get:157 http://us.archive.ubuntu.com/ubuntu noble-updates/main amd64 libabsl20220623t64 amd64 20220623.1-3.1ubuntu3.2 [423 kB]

<many lines cut>

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dpkg: warning: unable to delete old directory '/lib/systemd/system/[email protected]': Directory not empty
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/etc/kernel/header_postinst.d/dkms:
* dkms: running auto installation service for kernel 6.8.0-62-generic
* dkms: autoinstall for kernel 6.8.0-62-generic
   ...done.
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Removing 'diversion of /lib/systemd/system-generators/netplan to /lib/systemd/system-generators/netplan.usr-is-merged by netplan-generator'
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Configuration file '/etc/apt/apt.conf.d/20apt-esm-hook.conf'
==> Modified (by you or by a script) since installation.
==> Package distributor has shipped an updated version.
==> Keeping old config file as default.
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Replacing config file /etc/ssh/sshd_config with new version
Creating SSH2 RSA key; this may take some time ...
3072 SHA256:hHwtQAZ0SLAogz3ADZ+yjnAnXjJy2WKtFVI2PLWela8 root@AO722 (RSA)
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256 SHA256:gkQu5xGOTO2ZXsZBQsZe1scodzxKnJiNQ24wUdYmWVU root@AO722 (ECDSA)
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256 SHA256:zA9suEYbh3i0IKPst/0nFpJOz81R97BQ/0Adn7wOhmM root@AO722 (ED25519)
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Setting up libzfs4linux (2.2.2-0ubuntu9.2) ...
Setting up grub-pc-bin (2.12-1ubuntu7.3) ...
Setting up libblockdev3:amd64 (3.1.1-1ubuntu0.1) ...
Setting up libblockdev-part3:amd64 (3.1.1-1ubuntu0.1) ...
Setting up python3-apport (2.28.1-0ubuntu3.7) ...
Setting up netplan.io (1.1.2-2~ubuntu24.04.1) ...
Setting up grub-pc (2.12-1ubuntu7.3) ...
grub-pc: Running grub-install ...
Installing for i386-pc platform.
Installation finished. No error reported.
  grub-install success for /dev/sda
Sourcing file `/etc/default/grub'
Generating grub configuration file ...
Found background: /boot/grub_linux_lite.png
Found background image: /boot/grub_linux_lite.png
Found linux image: /boot/vmlinuz-6.8.0-62-generic
Found linux image: /boot/vmlinuz-6.8.0-56-generic
Found initrd image: /boot/initrd.img-6.8.0-56-generic
Found memtest86+x64 image: /boot/memtest86+x64.bin
Warning: os-prober will not be executed to detect other bootable partitions.
Systems on them will not be added to the GRUB boot configuration.
Check GRUB_DISABLE_OS_PROBER documentation entry.
Adding boot menu entry for UEFI Firmware Settings ...
done
Setting up zfsutils-linux (2.2.2-0ubuntu9.2) ...
zfs-import-scan.service is a disabled or a static unit, not starting it.
Setting up dirmngr (2.4.4-2ubuntu17.2) ...
Setting up python3-software-properties (0.99.49.2) ...
Setting up linux-tools-6.8.0-62-generic (6.8.0-62.65) ...
Setting up zfs-initramfs (2.2.2-0ubuntu9.2) ...
Setting up keyboxd (2.4.4-2ubuntu17.2) ...
Setting up update-manager-core (1:24.04.12) ...
Setting up gpg-wks-server (2.4.4-2ubuntu17.2) ...
Setting up libuno-cppu3t64 (4:24.2.7-0ubuntu0.24.04.4) ...
Setting up gnupg (2.4.4-2ubuntu17.2) ...
Setting up ubuntu-advantage-tools (35.1ubuntu0~24.04) ...
Setting up libuno-purpenvhelpergcc3-3t64 (4:24.2.7-0ubuntu0.24.04.4) ...
Setting up libqt5quick5:amd64 (5.15.13+dfsg-1ubuntu0.1) ...
Setting up udisks2 (2.10.1-6ubuntu1.2) ...
Setting up cloud-init (25.1.2-0ubuntu0~24.04.1) ...
Installing new version of config file /etc/cloud/templates/sources.list.debian.deb822.tmpl ...
Installing new version of config file /etc/cloud/templates/sources.list.ubuntu.deb822.tmpl ...
Setting up uno-libs-private (4:24.2.7-0ubuntu0.24.04.4) ...
Setting up grub-efi-amd64-signed (1.202.5+2.12-1ubuntu7.3) ...
mount: /var/lib/grub/esp: special device /dev/disk/by-id/ata-VBOX_HARDDISK_VBad170837-5acc172c-part2 does not exist.
       dmesg(1) may have more information after failed mount system call.
dpkg: error processing package grub-efi-amd64-signed (--configure):
installed grub-efi-amd64-signed package post-installation script subprocess returned error exit status 32
Setting up gpg-wks-client (2.4.4-2ubuntu17.2) ...
Setting up linux-generic (6.8.0-62.65) ...
Setting up update-notifier-common (3.192.68.2) ...
update-notifier-download.service is a disabled or a static unit not running, not starting it.
update-notifier-motd.service is a disabled or a static unit not running, not starting it.
Setting up xserver-xorg-input-libinput (1.4.0-1ubuntu24.04.1) ...
Setting up software-properties-common (0.99.49.2) ...
Setting up zfs-zed (2.2.2-0ubuntu9.2) ...
Setting up libuno-cppuhelpergcc3-3t64 (4:24.2.7-0ubuntu0.24.04.4) ...
Setting up ure (4:24.2.7-0ubuntu0.24.04.4) ...
Setting up software-properties-gtk (0.99.49.2) ...
Setting up libreoffice-common (4:24.2.7-0ubuntu0.24.04.4) ...
Setting up libreoffice-core (4:24.2.7-0ubuntu0.24.04.4) ...
Setting up libreoffice-gtk3 (4:24.2.7-0ubuntu0.24.04.4) ...
Setting up libreoffice-gnome (4:24.2.7-0ubuntu0.24.04.4) ...
Setting up libreoffice-base-core (4:24.2.7-0ubuntu0.24.04.4) ...
Processing triggers for install-info (7.1-3build2) ...
Processing triggers for menu (2.1.50) ...
Processing triggers for mailcap (3.70+nmu1ubuntu1) ...
Processing triggers for fontconfig (2.15.0-1.1ubuntu2) ...
Processing triggers for desktop-file-utils (0.27-2build1) ...
Processing triggers for initramfs-tools (0.142ubuntu25.5) ...
update-initramfs: Generating /boot/initrd.img-6.8.0-56-generic
Processing triggers for hicolor-icon-theme (0.17-2) ...
Processing triggers for gnome-menus (3.36.0-1.1ubuntu3) ...
Processing triggers for libc-bin (2.39-0ubuntu8.4) ...
Processing triggers for systemd (255.4-1ubuntu8.8) ...
Processing triggers for man-db (2.12.0-4build2) ...
Processing triggers for libglib2.0-0t64:amd64 (2.80.0-6ubuntu3.4) ...
Processing triggers for dbus (1.14.10-4ubuntu4.1) ...
Processing triggers for shared-mime-info (2.4-4) ...
Processing triggers for ntpsec (1.2.2+dfsg1-4build2) ...
Setting up libgtk-4-1:amd64 (4.14.2+ds-1ubuntu3) ...
Setting up libgtk-4-bin (4.14.2+ds-1ubuntu3) ...
Setting up libgtk-4-media-gstreamer (4.14.2+ds-1ubuntu3) ...
Processing triggers for ca-certificates-java (20240118) ...
done.
Processing triggers for linux-image-6.8.0-62-generic (6.8.0-62.65) ...
/etc/kernel/postinst.d/dkms:
* dkms: running auto installation service for kernel 6.8.0-62-generic
* dkms: autoinstall for kernel 6.8.0-62-generic
   ...done.
/etc/kernel/postinst.d/initramfs-tools:
update-initramfs: Generating /boot/initrd.img-6.8.0-62-generic
/etc/kernel/postinst.d/zz-update-grub:
Sourcing file `/etc/default/grub'
Generating grub configuration file ...
Found background: /boot/grub_linux_lite.png
Found background image: /boot/grub_linux_lite.png
Found linux image: /boot/vmlinuz-6.8.0-62-generic
Found initrd image: /boot/initrd.img-6.8.0-62-generic
Found linux image: /boot/vmlinuz-6.8.0-56-generic
Found initrd image: /boot/initrd.img-6.8.0-56-generic
Found memtest86+x64 image: /boot/memtest86+x64.bin
Warning: os-prober will not be executed to detect other bootable partitions.
Systems on them will not be added to the GRUB boot configuration.
Check GRUB_DISABLE_OS_PROBER documentation entry.
Adding boot menu entry for UEFI Firmware Settings ...
done
Processing triggers for libc-bin (2.39-0ubuntu8.4) ...
Errors were encountered while processing:
grub-efi-amd64-signed
E: Sub-process /usr/bin/dpkg returned an error code (1)

[Valtam]

Thanks Steve, I'll tackle this tomorrow.

[Valtam]

Did you try this on hardware or a VM, if so a VM, what brand and version?

[stevef]

No VM involved.
The test install is on an Acer notebook which is my 7.x test machine.
As reported (and reproduced), the problem is from a fresh install of 7.4 using erase disk.
The Acer was previously running 7.0, then 7.2 and then 7.4 using the in series update without a problem.

---

Incidentally, if you do a search for exactly "VBOX_HARDDISK_VBad170837-5acc172c-part2" the only links are to here, so it is something quite specific.

[stevef]

This is the pop-up text configuration screen which appears to be linked to the failure.
This appears when doing a CLI initiated update/upgrade.
The process will wait at this point until press Tab to highlight OK and then return.
Having intervened the CLI upgrade then completes successfully.

lite-updates does not appear to pause at this point so it must do something to deal with the situation.
However it handles it, the result is lite-updates reporting that grubefi-amd64-signed failed to upgrade.