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there was an error during the CUPS operation server error internal error

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kat

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HI,
I just downloaded Linux Lite 5.0 RC1 over 4.8. Everything runs fine, except when I went to set up my wireless network printer, I get "there was an error during the CUPS operation server error internal error". When I go to add a printer, it sees my printer in the network section, I choose it, but at the end it says that error. At the first try, it said it would set the firewall for me for it to work, but I wonder if it did. Help. What should I do? In past, I've had no problem setting up my printer. 
 


 

firenice03

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@kat
Had the printer worked in LL.4x? What type of printer and how was it set up? -- Might help point..


If you haven't set it up yet try looking here - https://www.linuxliteos.com/manual/hardware.html#printer
Towards the end there is a section for most drivers...



LL 4.8 UEFI 64 bit ASUS E402W - AMD E2 (Quad) 1.5Ghz  - 4GB - AMD Mullins Radeon R2
LL 4.8 UEFI 64 bit Test UEFI Kangaroo (Mobile Desktop) - Atom X5-Z8500 1.44Ghz - 2GB - Intel HD Graphics
LL 4.6 64 bit HP 6005- AMD Phenom II X2 - 8GB - AMD/ATI RS880 (HD4200)
LL 3.8 32 bit Dell Inspiron Mini - Atom N270 1.6Ghz - 1GB - Intel Mobile 945GSE Express
RETIRED LL 2.8 64 bit Dell Optiplex 160 (Thin) - Atom 230 1.6Ghz - 4GB-SiS 771/671 PCIE VGA
Running Linux Lite since LL2.2
 

 

kat

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Yes, my Canon TS5000 set up easily in Linux-Lite 4x, the latest was 4.8. Yesterday, I put Linux-Lite 5.0 RC1 over 4.8. It sees my printer, and "sometimes" will try to connect even to the test print page, but a few seconds later, it will say that it can't connect even though my printer is on and connected to the internet. I checked it with my windows 10 this morning and it is working fine wirelessly. I click on "Firewall" in Linux 5.0 RC1, and I don't see anywhere to shut it off. So, I delete the supposedly connected printer and try again to connect, and sometimes it will say, "there was an error during the CUPS operation server error internal error". I went to the bottom of the help manual page to look for my driver like you said, but there isn't one for Canon TS5000. *Firewall?


*UPDATE*


Got it working! Yay! I found a command to turn off firewall, but I'm not sure if that was the trick, though maybe. I chose my Printer under the network choices, and then chose the "app socket" something, where it shows the "host and the port". It was filled out. It worked then. Maybe the firewall being off let it choose something that worked. Later, after restarting, I checked to see if firewall was back on. It was. That's good, and printer is still working.  :)
Last Edit: May 01, 2020, 02:16:56 PM by kat
 

 

Jerry

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It would be the Firewall. I've done some research and ports: 5353, 631, 9100 should be enabled. I think for the future, I'm going to disable this Firewall by default. I can see it causing a lot of frustration amongst new folk to linux.
 

 

j8a

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Hi, I experienced the same problem with a network printer and tried to allowed CUPS service in the firewall without success.
Then, I disabled the firewall and the problem was solved.

Regards,
 

 

GraemeA

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Hi, I am a brand new user of LinuxLite, and so far I have found it BRILLIANT, *EXCEPT* that I cannot get it to configure my Epson Workforce WP-4545 printer as a network printer. I have experienced the same problem as described here in that the Add Printer tool allows me to find my printer on the network, then searches for a driver, and if I go all through the selection process is eventually tells me that "there was an error during the CUPS operation server error internal error". No installation!
AND I have tried *SO* many other variations, all to no avail! In other attempts, where I enter my printer's network IP address, the add printer tool reliably finds the 'epson-inkjet-printer-201113w' driver, (which I found from the help manual was the recommended driver), but when I accept the license terms and click 'Forward', there is a quick flash of some screen that I do not have time to read and then nothing happens. No installation!
I thought I had found the solution, when I found this thread, so I disabled the firewall via the Settings Manager and tried again, BUT NO JOY  :(
I have got UBUNTU 18.04 LTS installed on two other machines and they drive the printer just fine, but this little computer needs a lightweight OS...
Any ideas? I am at the end of my tether now, and I am on the verge of giving up and trying to install some other distribution, like LUBUNTU (based on 18.04). ...  :'(

*UPDATE*
By the time I posted the message above I had been working on the problem for hours and it was around 1 am, UK time... So I went to bed, leaving the computer turned on, in the hope someone would respond to the thread by the time I woke up...
That didn't happen, BUT guess what; when I woke up the next day, the problem had cured itself! The Printer Configuration manager responded to me entering the IP address of the printer in 'Find Network printer', and silently installed drivers and accepted the 'Apply', which had NEVER happened before. Then to my delight I could print a test page. PEACE and LOVE  :)
I thought I ought to let you all know, but I have NO IDEA why it played out this way. One thing I did notice was that at the time I was messaging this forum I was also unable to download LUBUNTU, so perhaps there was some global network issue, which is probably just as well, as I might have been on the way to being a LUBUNTU fan by now  ;). But I cannot see for the life of me why any networking issue should interfere with the installation of printer drivers that are presumably already downloaded within the distribution?
Also, for what it is worth, why might it be a good idea to disable a firewall; - I assume they exist for a good reason...
Anyhoo, I can now resume my love affair with this little machine with Linux Lite installed1 :)
Last Edit: July 14, 2020, 11:21:55 AM by GraemeA
 

Re: there was an error during the CUPS operation server error internal error
« Reply #6 on: October 23, 2020, 11:27:59 AM »
 

Latteorwhat?

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Hi, I experienced the same problem with a network printer and tried to allowed CUPS service in the firewall without success.
Then, I disabled the firewall and the problem was solved.

Regards,

Hi all,
I've got the same problem i.e. my Epson XP-830 worked fine under LL 4.8 but now I'm encountering the a/m cups server error  >:(
Would you be so kind to explain how to disable the firewall?

Thanks in advance,

Thomas
 

Re: there was an error during the CUPS operation server error internal error
« Reply #7 on: October 23, 2020, 11:40:41 AM »
 

Latteorwhat?

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Would you be so kind to explain how to disable the firewall?

Shame on me: meanwhile I disabled the firewall but the problem isn't solved  :(.

Could someone please provide help?

Thx,

Thomas
 


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Linux Lite 5.2 RC1 is now available for download and testing