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Any ideas ?

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Any ideas ?
« on: September 06, 2014, 12:09:42 PM »
 

bitsnpcs

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Hello,
I have been given a computer by my brother, it did have xp pro, if I can get it working it will be my better spec LL machine than my current one which is very old pc (15 years) and I am unable to do all the things I want on it due to its age.
This one is a Medion AMD 64, it has a pci-e graphics so that is newer than the P4 and pci legacy of the current machine.

I am unsure what he done to the OS, it arrived and would not boot.
Initially he said he wanted me to get some photos and spreadsheets off it and if I could then I could keep the computer.
What I have tried -
I used Kapersky recovery disc, this booted but then crashed.
Hiren would not boot at all, or Knoppix. The disc spins and this is all.
I then tried SATA to usb to find the files on another pc, it finds the hdd when attached to another pc, it says the contents are 0 bytes and produces a message saying the drive is not formatted and asks if I want to format it.

After this I returned it to him out of ideas to recover his files, he now says I can still keep the computer without having to recover the files. He has another computer, and the children use tablets.

I put the Linux Lite disc in and it booted to the desktop, then froze and I used the power switch to turn it off.
Now the screen remains black and the monitor light is red, so the monitor is not detecting the pc is attached to it.
I have also tried an alternative graphics card (out of this pc) in case this was faulty.
I have also removed and reseated the ram modules.

When switched on the power button lights up and stays on unless pressed/held to turn off, all fans spin up, pc not detected by monitor.

Does anyone have any ideas of what to try next, to get it to the stage I am able to get the monitor to realize it is attached and am able to begin instal of LL ?
 


Re: Any ideas ?
« Reply #1 on: September 06, 2014, 01:31:54 PM »
 

Scott

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Everyone goes about troubleshooting differently, here's one approach:

Get the most basic system to boot, just motherboard and RAM, so disconnect everything else. Will it boot to the BIOS/startup page successfully?

At this step the system may give errors about missing devices there were previously connected, to clear this it may help to enter the setup/bios screen and then use the option save and continue.

Can you get a successful boot at this step? If you can, continue adding one device, like a CD player, per boot until you get an error or everything starts sucessfully.

If you cannot boot past the motherboard and RAM (try new RAM if possible) but if you cannot get it past this step there is probably hardware damage that can't be fixed (at least in those parts).
 

Re: Any ideas ?
« Reply #2 on: September 06, 2014, 02:01:13 PM »
 

gold_finger

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Could be any number of things going on here, or combo of more than one problem.  Think Scott(0)'s approach to start from very basics is a good way to begin.  Just going to add a few more ideas.

-- Get into BIOS and find where it allows you to restore it to its default settings.  Maybe some things were changed there along the way that are causing problems.

-- Problems booting various CDs/DVDs makes me wonder if the CD/DVD drive itself may be going bad.  If you have a spare to install in the computer, try that to see if it makes a difference.

-- If you do get a live DVD booted, maybe run the Memtest option for a while to check if RAM is okay.

-- Computer might have ability to boot from USB, so maybe make a bootable USB if you can't test a different CD/DVD drive.  Need to have the USB plugged into computer before pressing power button, then need to access the BIOS Boot Menu with whatever keystroke is dedicated to that on power-up to see if it offers choice to boot the USB.  (BIOS Boot Menu is not same thing as the BIOS Settings Menu and requires hitting a different key on startup to bring it up.  POST screen will probably tell you which key to hit, but common ones are <F12> or <Esc> and sometimes <DEL>.)

-- Problems freezing once system is booted could be graphics related, memory related, or CPU temperature related.  You tried a different graphics card and reseated the memory (but didn't do a Memtest yet), so it may be that the thermal paste used to seat the CPU is old and no longer working -- causing the CPU to overheat and thus freeze the computer.  You should be able to get thermal paste from a Computer store or online and replace the old.  Here's a set of instructions for doing that from a manufacturer of a popular brand of thermal paste:  http://www.arcticsilver.com/PDF/appmeth/amd/ss/AMD_app_method_surface_spread_v1.2.pdf.

Now the screen remains black and the monitor light is red, so the monitor is not detecting the pc is attached to it.

When switched on the power button lights up and stays on unless pressed/held to turn off, all fans spin up, pc not detected by monitor.

Does anyone have any ideas of what to try next, to get it to the stage I am able to get the monitor to realize it is attached and am able to begin instal of LL ?
Connect a different monitor to the computer to make sure that the monitor itself is not broken.  If same problem with diff monitor, then plug original back in.  If problem disappears, orig monitor has bit the dust.



I then tried SATA to usb to find the files on another pc, it finds the hdd when attached to another pc, it says the contents are 0 bytes and produces a message saying the drive is not formatted and asks if I want to format it.
Did you connect it to a Windows computer or a Linux computer?  Connect to a Linux box to see if that makes any difference.  If not, try looking at HDD with GParted and post screenshot of what it looks like.  (In LL, GParted is name of partitioning program found at Menu -> System -> Partition Drives.)
Last Edit: September 06, 2014, 02:03:22 PM by gold_finger
Try Linux Beginner Search Engine for answers to Linux questions.
 

Re: Any ideas ?
« Reply #3 on: September 06, 2014, 08:59:28 PM »
 

bitsnpcs

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Thank you Scott(0) and gold_finger, I will work through these over the next couple of days and let you know how it goes.

gold_finger - I can confirm the monitor is working, it is the one I am using now whilst writing this.
I use kvm switchbox, I did try connecting it directly without kvm too.
There are 2 dvd drives I have tried using both.
I have tried booting using an Ubuntu usb with persistence. It made no attempt to boot from the usb.
I connected the SATA to usb firstly to my LL machine, it gave an error box. At that stage I just wanted to get the files off for my brother (as it was the agreement so I could keep the computer at that time) so didn't write it down. I will reconnect it to LL and write the results down and let you know these.
I also connected it to a Xp computer and a Windows 7 computer, Xp did not pop up an error until I tried to browse the hdd for the files, Windows 7 popped up an error box as soon as it installed/connected, both xp and 7 said the drive needed formatting and gave a format now or cancel option, I clicked cancel. They both said 0 bytes on the hdd.

Edit: I have connected the hdd again now and these are a copy/paste of the results in LL.

"Failed to mount "NUKe".

Error mounting /dev/sdb1 at /media/bitsnpcs/NUKe: Command-line `mount -t "ntfs" -o "uhelper=udisks2,nodev,nosuid,uid=1000,gid=1000,dmask=0077,fmask=0177" "/dev/sdb1" "/media/bitsnpcs/NUKe"' exited with non-zero exit status 13: ntfs_attr_pread_i: ntfs_pread failed: Input/output error
Failed to read NTFS $Bitmap: Input/output error
NTFS is either inconsistent, or there is a hardware fault, or it's a
SoftRAID/FakeRAID hardware. In the first case run chkdsk /f on Windows
then reboot into Windows twice. The usage of the /f parameter is very
important! If the device is a SoftRAID/FakeRAID then first activate
it and mount a different device under the /dev/mapper/ directory, (e.g.
/dev/mapper/nvidia_eahaabcc1). Please see the 'dmraid' documentation
for more details.
Last Edit: September 06, 2014, 10:26:10 PM by bitsnpcs
 

Re: Any ideas ?
« Reply #4 on: September 07, 2014, 05:21:07 AM »
 

sonic

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I don't think that I can help more but maybe your motherboard is dead. Remove the RAM sticks from it and listen if it beeps. If nothing happened then your motherboard has issues... Also, try a different power supply if you have.
 

Re: Any ideas ?
« Reply #5 on: September 07, 2014, 03:04:43 PM »
 

bitsnpcs

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I don't think that I can help more but maybe your motherboard is dead. Remove the RAM sticks from it and listen if it beeps. If nothing happened then your motherboard has issues... Also, try a different power supply if you have.

Thank you Sonic for your help I will try this, and get back to you.

Updates - I removed the RAM and started the computer it did not make any beeps.

I also disconnected the hdd, both dvd burners, digital tv card, it still did not recognize a monitor was connected, so I do not know if it is displaying BIOS or POST.

I couldn't boot it up without a graphics card as the motherboard doesn't have connections for the monitor, only the graphics card does, I had previously tried it with the graphics card I am using in this pc I type on now as i know it works.

What I have not disconnected was, the front audio/usb panel it has a lot of wires and I might get mixed up reconnecting them so will need to get some labels to tie on before attempting this. I will report back on this.
Last Edit: September 14, 2014, 06:39:46 PM by bitsnpcs
 


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Linux Lite 4.6 Final has been released. See the Release Announcements section for more information.