Hardware - Support > Sound

System doesn't recognize sound-card

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HantonTreeOne *:
Hi!, thanks for the recommendations.
This are the images of the code

--- Code: ---alsamixer
--- End code ---




In the next image there's a second default device because I connected a USB speaker




Now this is the output of


--- Code: ---inxi -zaA
--- End code ---

--- Code: ---Audio:
  Device-1: Intel Comet Lake PCH-LP cAVS vendor: QUANTA
  driver: snd_hda_intel v: kernel bus ID: 00:1f.3 chip ID: 8086:02c8
  Device-2: ZhuHai JieLi JieLi AC46 type: USB
  driver: hid-generic,snd-usb-audio,usb-storage,usbhid bus ID: 1-4:10
  chip ID: e5b7:0811 serial: <filter>
  Sound Server: ALSA v: k5.15.0-41-generic

--- End code ---

The second device is the speaker that I'm using.
Those are all the outputs :)

Jerry:
See if the device is listed and or Muted in:


--- Code: ---alsamixer
--- End code ---

F6 to select sound card.

Show the output of:


--- Code: ---inxi -zaA
--- End code ---

Jerry:
Some tips for your post. Terminal output should be used with the code tags so people can search your issue simply by copying and pasting the output, pictures and videos need to be embedded, People are usually reluctant to click on external links for fear they could be malicious. See here for guidance - https://www.linuxliteos.com/forums/introductions/forum-posting-guidelines/

Also this is not a 'Bug' it's a sound issue that requires support. So it's been moved to the correct section.

https://www.linuxliteos.com/forums/security-bug-fixes/bug-reports-how-to/

HantonTreeOne *:
Hi, I'm been searching for this solution but it seems that there is no way to solve it xD
well, this are some outputs that I took


--- Code: ---inxi -F
System:
  Host: hto-machine Kernel: 5.15.0-41-generic x86_64 bits: 64
  Desktop: Xfce 4.16.0 Distro: Linux Lite 6.0 LTS
Machine:
  Type: Laptop System: HUAWEI product: BOHB-WAX9 v: M1120
  serial: <superuser/root required>
  Mobo: HUAWEI model: BOHB-WAX9-PCB-B2 v: M1120
  serial: <superuser/root required> UEFI: HUAWEI v: 1.42 date: 03/25/2022
Battery:
  ID-1: BAT1 charge: 36.1 Wh condition: 41.5/41.6 Wh (100%)
CPU:
  Topology: Quad Core model: Intel Core i5-10210U bits: 64 type: MT MCP
  L2 cache: 6144 KiB
  Speed: 900 MHz min/max: 400/4200 MHz Core speeds (MHz): 1: 900 2: 900
  3: 900 4: 900 5: 900 6: 900 7: 900 8: 900
Graphics:
  Device-1: Intel CometLake-U GT2 [UHD Graphics] driver: i915 v: kernel
  Display: x11 server: X.Org 1.21.1.3 driver: modesetting
  unloaded: fbdev,vesa resolution: 1920x1080~60Hz
  OpenGL: renderer: Mesa Intel UHD Graphics (CML GT2) v: 4.6 Mesa 22.0.1
Audio:
  Device-1: Intel Comet Lake PCH-LP cAVS driver: snd_hda_intel
  Device-2: ZhuHai JieLi JieLi AC46 type: USB
  driver: hid-generic,snd-usb-audio,usb-storage,usbhid
  Sound Server: ALSA v: k5.15.0-41-generic
Network:
  Device-1: Intel Comet Lake PCH-LP CNVi WiFi driver: iwlwifi
  IF: wlp0s20f3 state: up mac: 7c:70:db:2a:29:07
Drives:
  Local Storage: total: 476.94 GiB used: 57.77 GiB (12.1%)
  ID-1: /dev/nvme0n1 model: 311CD0512GB size: 476.94 GiB
Partition:
  ID-1: / size: 255.67 GiB used: 57.72 GiB (22.6%) fs: ext4
  dev: /dev/nvme0n1p8
Sensors:
  System Temperatures: cpu: 42.0 C mobo: N/A
  Fan Speeds (RPM): N/A
Info:
  Processes: 297 Uptime: 1h 25m Memory: 7.51 GiB used: 1.89 GiB (25.2%)
  Shell: zsh inxi: 3.0.38
--- End code ---

pulseaudio doesn't work either :(
here is a video
I have dual boot with Windows 10, in Windows the audio works fine, but when I switch to Linux Lite 6, the output of the audio mixer is dummy output
Thanks if someone can help  :)

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