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Hardware - Support => Sound => Topic started by: m654321 on September 08, 2019, 02:33:28 AM

Title: Sound Settings: says speakers unavailable but headphones plugged in
Post by: m654321 on September 08, 2019, 02:33:28 AM
I've just installed LL3.8 (32-bit) on a 12-year-old laptop (Packard-Bell MX37 model AJ300), given to me recently.
However, I'm able to hear sound (e.g. playing a music DVD using VLC media player) only with headphones plugged in; when the headphones are unplugged there isn't any sound coming out of the laptop's inbuilt speakers.

Clicking on the volume icon in panel to show the Output Devices (within Sound Settings), it shows "Speakers (unavailable)" but "Headphones (plugged-in)".

Using terminal:
Code: [Select]
marie@EasyNote-MX37:~$ alsamixer -c0

gives this:
https://imgur.com/a/ijAcLZT (https://imgur.com/a/ijAcLZT)     (also includes sound card info)

How do I fix this "speakers unavailable" issue, as the manual indicates this laptop has inbuilt speakers.
Many thanks in advance for your feedback.
Title: Re: Sound Settings: says speakers unavailable but headphones plugged in
Post by: firenice03 on September 08, 2019, 11:37:46 AM
So sound works :)


Check for mute enabled anywhere - thou speakers unavailable pretty much sum it up...
Perhaps - laptop has been opened and fiddled with, now speakers are unplugged or removed, depending where cables were ran, if along hinge area perhaps pinched or now bad cable - seen a few video cables suffer...


If you have spare parts can confirm with a different set - if similar connection
Title: Re: Sound Settings: says speakers unavailable but headphones plugged in
Post by: m654321 on September 08, 2019, 10:33:15 PM
So sound works :)
Check for mute enabled anywhere - thou speakers unavailable pretty much sum it up...
Perhaps - laptop has been opened and fiddled with, now speakers are unplugged or removed, depending where cables were ran, if along hinge area perhaps pinched or now bad cable - seen a few video cables suffer...
If you have spare parts can confirm with a different set - if similar connection

Thanyou for your reply, firenice03.
Following what you said I think I might consult the manual & open up the machine sometime this week to have a look inside
(never had this problem before) ...
Title: Re: Sound Settings: says speakers unavailable but headphones plugged in
Post by: Jerry on September 09, 2019, 01:56:51 AM
Have you upped all the levels in Alsamixer? eg. The Master level for starters is at 1 out of 100. Make sure nothing is MM (muted)
Title: Re: Sound Settings: says speakers unavailable but headphones plugged in
Post by: m654321 on September 09, 2019, 05:38:00 AM
Have you upped all the levels in Alsamixer? eg. The Master level for starters is at 1 out of 100. Make sure nothing is MM (muted)

Thanks Jerry.
Yep, I have upped all sound levels, but still only sound on headphones. You'll see on the screenshot that some of the alsamixer sound level columns remain on muted (MM), notably speaker & mic (I seem unable to unmute them, unless I'm doing something incorrectly): https://imgur.com/a/IMDQ8u4 (https://imgur.com/a/IMDQ8u4)

I think firenice03's idea that it may be a hardware problem, such as a loss of cable connection with speakers, is worth investigating. However, opening up the laptop will be the last thing I do (only if all else fails) as the manual shows access to the speakers is a bit complicated.
Title: Re: Sound Settings: says speakers unavailable but headphones plugged in
Post by: WytWun on September 09, 2019, 08:49:13 AM
It's a long shot but if you haven't already it might be worth checking whether the BIOS allows control of any audio functions.
Title: Re: Sound Settings: says speakers unavailable but headphones plugged in
Post by: trinidad on September 09, 2019, 09:42:39 AM
Mechanically it's more likely to be the headphone jack than the speakers themselves. Sometimes because obviously they are so delicate when you unplug the headphones there is still contact to a channel which your system will read as headphones still plugged in even though they are not. You can replace/repair the jack or retask the jack using alsa-tools. I'd bet on this as it is somewhat common.

TC
 
Title: Re: Sound Settings: says speakers unavailable but headphones plugged in
Post by: Jerry on September 09, 2019, 10:15:39 AM
All good. Please embed any images directly into your posts, rather than linking off site. For people with lower end machines every mb saved makes a difference. Cheers.

Sent from my Mobile phone using Tapatalk

Title: Re: Sound Settings: says speakers unavailable but headphones plugged in
Post by: m654321 on September 09, 2019, 02:38:32 PM
Please embed any images directly into your posts, rather than linking off site. For people with lower end machines every mb saved makes a difference
I don't know how to do that - can you provide a link?
Couldn't find anything on this forum with search word "embed"
Thanks.
Title: Re: Sound Settings: says speakers unavailable but headphones plugged in
Post by: m654321 on September 09, 2019, 02:46:41 PM
@WytWun
@trinidad


Many thanks to both of you for your ideas  8) 
You've given me some further things to consider ...
Title: Re: Sound Settings: says speakers unavailable but headphones plugged in
Post by: Jerry on September 09, 2019, 03:06:38 PM
Posting Guidelines

Sent from my Mobile phone using Tapatalk

Title: Re: Sound Settings: says speakers unavailable but headphones plugged in
Post by: m654321 on September 09, 2019, 03:13:01 PM
It's a long shot but if you haven't already it might be worth checking whether the BIOS allows control of any audio functions.
I looked in BIOS settings but couldn't find any mention of audio functions ... maybe I'm looking in the wrong place - I'm not familiar with this.
Title: Re: Sound Settings: says speakers unavailable but headphones plugged in
Post by: minesheep on September 09, 2019, 03:30:24 PM
Have you tried with live boot media and the correct bios settings? Otherwise I think that it is hardware problem. I use audacity and you could try to make speakers available by manually selecting output device from the list. You can download audacity from lite software even on live boot media. And if you got it working then the problem is likely to be bad connection on the headphone side of the motherboard. If it is hardware problem with the hedphone jack but the speakers works with audacity with manual settings it can be fixed by either software = reconfiguring something or hardware fix.
Title: Re: Sound Settings: says speakers unavailable but headphones plugged in
Post by: trinidad on September 09, 2019, 04:18:34 PM
I'm going to assume this is an HDA Intel sound card. Find the package: alsa-tools-gui  in synaptic and install it if it's not installed. Use hdajackretask to retask the headphone jack on your card.

TC
Title: Re: Sound Settings: says speakers unavailable but headphones plugged in
Post by: m654321 on September 09, 2019, 10:54:39 PM
Have you tried with live boot media and the correct bios settings?
Next on my list

Quote
Otherwise I think that it is hardware problem. I use audacity and you could try to make speakers available by manually selecting output device from the list.
Using Audacity, the Device Toolbar does not show a speakers/headphones choice. Next to the speaker 'icon' of this toolbar it just shows the choice as 'default' or 'pulse'
Title: Re: Sound Settings: says speakers unavailable but headphones plugged in
Post by: m654321 on September 09, 2019, 11:13:00 PM
I'm going to assume this is an HDA Intel sound card.
TC
I don't see the word INTEL in the following terminal output, so is it correct to assume this isn't an Intel sound card ?
Code: [Select]
marie@EasyNote-MX37:~$ arecord -l
**** List of CAPTURE Hardware Devices ****
card 0: SIS966 [HDA SIS966], device 0: ALC660-VD Analog [ALC660-VD Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
Title: Re: Sound Settings: says speakers unavailable but headphones plugged in
Post by: Jerry on September 10, 2019, 03:58:03 AM
Code: [Select]
aplay -l
Title: Re: Sound Settings: says speakers unavailable but headphones plugged in
Post by: m654321 on September 10, 2019, 04:11:27 AM
Code: [Select]
aplay -l

marie@EasyNote-MX37:~$ aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: SIS966 [HDA SIS966], device 0: ALC660-VD Analog [ALC660-VD Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0




Title: Re: Sound Settings: says speakers unavailable but headphones plugged in
Post by: Jerry on September 10, 2019, 04:18:01 AM
See first post - https://forums.linuxmint.com/viewtopic.php?t=24500
Title: Re: Sound Settings: says speakers unavailable but headphones plugged in
Post by: Jerry on September 10, 2019, 04:24:34 AM
Actually, that prob won't work, no digital out. Reverse that. Can you take a photo of the back where you plug the stereo jack cable into.
Title: Re: Sound Settings: says speakers unavailable but headphones plugged in
Post by: TheDead on September 10, 2019, 08:31:57 AM
Hi!

Just had the exact same problem on a laptop 2 days ago.
I'm addind to Trinidad's post because it was the headphone jack that was flaky.
I tried a few things but when I plugged in a pair of headphones in the jack to test if I had audio output there, I didn't even have to push it all the way in that the speakers began to work.
So, speakers are working now and I blocked the jack to be sure nothing else goes in there ;)

Theory 1 - Previous owner maybe had a pair of headphones plugged in and connector was pulled/broken when the laptop was moved around.
Theory 2 - oxidation ?
Title: Re: Sound Settings: says speakers unavailable but headphones plugged in
Post by: m654321 on September 10, 2019, 12:05:42 PM
Please embed any images directly into your posts, rather than linking off site. For people with lower end machines every mb saved makes a difference
I don't know how to do that - can you provide a link?
Couldn't find anything on this forum with search word "embed"
Thanks.

My photos are less than 1MB, usually ~ 100 to 500 KB range (*.png format)
I checked LL's posting guidelines, under the section Introductions, but it said not to insert images directly into the post as it would take up too much memory, but above you indicate not to link off-site (in this case imgur.com) for any images . I'm confused as this seems contradictory, unless I'm missing something ...

Updated: When I follow the posting guidelines method I get "undefined"
https://imgur.com/a/2wJArWr (https://imgur.com/a/2wJArWr)
Title: Re: Sound Settings: says speakers unavailable but headphones plugged in
Post by: m654321 on September 10, 2019, 09:50:12 PM
Can you take a photo of the back where you plug the stereo jack cable into.

See https://imgur.com/a/gSZg8R9 (https://imgur.com/a/gSZg8R9)
(sorry, couldn't get posting guidelines method to work)

(http://undefined)
Title: Re: Sound Settings: says speakers unavailable but headphones plugged in
Post by: m654321 on September 10, 2019, 10:15:40 PM
Hi!

Just had the exact same problem on a laptop 2 days ago.
I'm addind to Trinidad's post because it was the headphone jack that was flaky.
I tried a few things but when I plugged in a pair of headphones in the jack to test if I had audio output there, I didn't even have to push it all the way in that the speakers began to work.
So, speakers are working now and I blocked the jack to be sure nothing else goes in there ;)

Theory 1 - Previous owner maybe had a pair of headphones plugged in and connector was pulled/broken when the laptop was moved around.
Theory 2 - oxidation ?

Many thanks for this - backs up what TC said. If you look at the picture of the jack input, from outside the laptop (previous post), the socket doesn't seem to be centred (pushed to the left), so maybe physical damage ...
Title: Re: Sound Settings: says speakers unavailable but headphones plugged in
Post by: Jerry on September 11, 2019, 12:43:22 PM

See https://imgur.com/a/gSZg8R9 (https://imgur.com/a/gSZg8R9)
(sorry, couldn't get posting guidelines method to work)

(http://undefined)

You're embedding, not attaching. I'm sorry, I can't be any clearer on the Posting Guidelines unless someone else has any suggestions.

Sent from my Mobile phone using Tapatalk
Title: Re: Sound Settings: says speakers unavailable but headphones plugged in
Post by: firenice03 on September 11, 2019, 01:40:09 PM
Here's Help!!

*After uploading image..
You are presented with "Copy" and its URL and a LIL Arrow - Click that Arrow
Now you have options: Choose "Get Share Links" then in Share Options choose "BBCode (Forums)" - Paste that code into this forum..
Will look like this.. Added spaces at img] to be viewable
Code: [Select]
[img] https://i.imgur.com/C1B47EP.png [/img]


Updated: When I follow the posting guidelines method I get "undefined"
https://imgur.com/a/2wJArWr (https://imgur.com/a/2wJArWr)
From this Screen --- Choose BBCode (Forums)


How the BBCode will present (from my image)

(https://i.imgur.com/C1B47EP.png)
Title: Re: Sound Settings: says speakers unavailable but headphones plugged in
Post by: m654321 on September 12, 2019, 02:19:40 AM
@firenice03
Many thanks for your help with this - I'll follow your advice for the next image - hopefully it will work next time.

See https://imgur.com/a/gSZg8R9 (https://imgur.com/a/gSZg8R9)
(sorry, couldn't get posting guidelines method to work)
(http://undefined)
You're embedding, not attaching. I'm sorry, I can't be any clearer on the Posting Guidelines unless someone else has any suggestions.
Apologies. Your instructions are clear - it's just me!
PS. You asked for a photo of the jack input - I put this in reply #22 - could you comment on it - all I can say is it looks slightly off-centre. As always, everyone's help is much appreciated - many thanks.