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[ SOLVED ] Sound Settings: says speakers unavailable but headphones plugged in

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m654321

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I've just installed LL3.8 (32-bit) on a 12-year-old laptop (Packard-Bell MX37 model AJ300), given to me recently.
However, I'm able to hear sound (e.g. playing a music DVD using VLC media player) only with headphones plugged in; when the headphones are unplugged there isn't any sound coming out of the laptop's inbuilt speakers.

Clicking on the volume icon in panel to show the Output Devices (within Sound Settings), it shows "Speakers (unavailable)" but "Headphones (plugged-in)".

Using terminal:
Code: [Select]
marie@EasyNote-MX37:~$ alsamixer -c0

gives this:
https://imgur.com/a/ijAcLZT     (also includes sound card info)

How do I fix this "speakers unavailable" issue, as the manual indicates this laptop has inbuilt speakers.
Many thanks in advance for your feedback.
Last Edit: December 01, 2019, 09:17:13 PM by firenice03
64bit OS (32-bit on Samsung netbook) installed in Legacy mode on MBR-formatted SSDs (except pi which uses a micro SDHC card):
2017 - Raspberry pi 3B (4cores) ~ Arm710@1.2GHz - LibreElec, used for upgrading our Samsung TV (excellent for the task)  
2012 - Lenovo G580 2689 (2cores; 4threads] ~ i3-3110M@2.4GHz - LL3.8/Win8.1 dual-boot (LL working smoothly)
2011 - Samsung NP-N145 Plus (1core; 2threads) ~ Intel Atom N455@1.66GHz - LL 3.8 32-bit (64-bit too 'laggy')
2008 - Asus X71Q (2cores) ~ Intel T3200@2.0GHz - LL4.6/Win8.1 dual-boot, LL works fine with kernel 4.15
2007 - Dell Latitude D630 (2cores) ~ Intel T7100@1.8GHz - LL4.6, works well with kernel 4.4; 4.15 doesn't work
 


Re: Sound Settings: says speakers unavailable but headphones plugged in
« Reply #1 on: September 08, 2019, 11:37:46 AM »
 

firenice03

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So sound works :)


Check for mute enabled anywhere - thou speakers unavailable pretty much sum it up...
Perhaps - laptop has been opened and fiddled with, now speakers are unplugged or removed, depending where cables were ran, if along hinge area perhaps pinched or now bad cable - seen a few video cables suffer...


If you have spare parts can confirm with a different set - if similar connection
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Re: Sound Settings: says speakers unavailable but headphones plugged in
« Reply #2 on: September 08, 2019, 10:33:15 PM »
 

m654321

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So sound works :)
Check for mute enabled anywhere - thou speakers unavailable pretty much sum it up...
Perhaps - laptop has been opened and fiddled with, now speakers are unplugged or removed, depending where cables were ran, if along hinge area perhaps pinched or now bad cable - seen a few video cables suffer...
If you have spare parts can confirm with a different set - if similar connection

Thanyou for your reply, firenice03.
Following what you said I think I might consult the manual & open up the machine sometime this week to have a look inside
(never had this problem before) ...
Last Edit: September 08, 2019, 10:34:57 PM by m654321
64bit OS (32-bit on Samsung netbook) installed in Legacy mode on MBR-formatted SSDs (except pi which uses a micro SDHC card):
2017 - Raspberry pi 3B (4cores) ~ Arm710@1.2GHz - LibreElec, used for upgrading our Samsung TV (excellent for the task)  
2012 - Lenovo G580 2689 (2cores; 4threads] ~ i3-3110M@2.4GHz - LL3.8/Win8.1 dual-boot (LL working smoothly)
2011 - Samsung NP-N145 Plus (1core; 2threads) ~ Intel Atom N455@1.66GHz - LL 3.8 32-bit (64-bit too 'laggy')
2008 - Asus X71Q (2cores) ~ Intel T3200@2.0GHz - LL4.6/Win8.1 dual-boot, LL works fine with kernel 4.15
2007 - Dell Latitude D630 (2cores) ~ Intel T7100@1.8GHz - LL4.6, works well with kernel 4.4; 4.15 doesn't work
 

Re: Sound Settings: says speakers unavailable but headphones plugged in
« Reply #3 on: September 09, 2019, 01:56:51 AM »
 

Jerry

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Have you upped all the levels in Alsamixer? eg. The Master level for starters is at 1 out of 100. Make sure nothing is MM (muted)
 

Re: Sound Settings: says speakers unavailable but headphones plugged in
« Reply #4 on: September 09, 2019, 05:38:00 AM »
 

m654321

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Have you upped all the levels in Alsamixer? eg. The Master level for starters is at 1 out of 100. Make sure nothing is MM (muted)

Thanks Jerry.
Yep, I have upped all sound levels, but still only sound on headphones. You'll see on the screenshot that some of the alsamixer sound level columns remain on muted (MM), notably speaker & mic (I seem unable to unmute them, unless I'm doing something incorrectly): https://imgur.com/a/IMDQ8u4

I think firenice03's idea that it may be a hardware problem, such as a loss of cable connection with speakers, is worth investigating. However, opening up the laptop will be the last thing I do (only if all else fails) as the manual shows access to the speakers is a bit complicated.
Last Edit: September 09, 2019, 07:30:32 AM by m654321
64bit OS (32-bit on Samsung netbook) installed in Legacy mode on MBR-formatted SSDs (except pi which uses a micro SDHC card):
2017 - Raspberry pi 3B (4cores) ~ Arm710@1.2GHz - LibreElec, used for upgrading our Samsung TV (excellent for the task)  
2012 - Lenovo G580 2689 (2cores; 4threads] ~ i3-3110M@2.4GHz - LL3.8/Win8.1 dual-boot (LL working smoothly)
2011 - Samsung NP-N145 Plus (1core; 2threads) ~ Intel Atom N455@1.66GHz - LL 3.8 32-bit (64-bit too 'laggy')
2008 - Asus X71Q (2cores) ~ Intel T3200@2.0GHz - LL4.6/Win8.1 dual-boot, LL works fine with kernel 4.15
2007 - Dell Latitude D630 (2cores) ~ Intel T7100@1.8GHz - LL4.6, works well with kernel 4.4; 4.15 doesn't work
 

Re: Sound Settings: says speakers unavailable but headphones plugged in
« Reply #5 on: September 09, 2019, 08:49:13 AM »
 

WytWun

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It's a long shot but if you haven't already it might be worth checking whether the BIOS allows control of any audio functions.
 

Re: Sound Settings: says speakers unavailable but headphones plugged in
« Reply #6 on: September 09, 2019, 09:42:39 AM »
 

trinidad

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Mechanically it's more likely to be the headphone jack than the speakers themselves. Sometimes because obviously they are so delicate when you unplug the headphones there is still contact to a channel which your system will read as headphones still plugged in even though they are not. You can replace/repair the jack or retask the jack using alsa-tools. I'd bet on this as it is somewhat common.

TC
 
All opinions expressed and all advice given by Trinidad Cruz on this forum are his responsibility alone and do not necessarily reflect the views or methods of the developers of Linux Lite. He is a citizen of the United States where it is acceptable to occasionally be uninformed and inept as long as you pay your taxes.
 

Re: Sound Settings: says speakers unavailable but headphones plugged in
« Reply #7 on: September 09, 2019, 10:15:39 AM »
 

Jerry

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All good. Please embed any images directly into your posts, rather than linking off site. For people with lower end machines every mb saved makes a difference. Cheers.

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Re: Sound Settings: says speakers unavailable but headphones plugged in
« Reply #8 on: September 09, 2019, 02:38:32 PM »
 

m654321

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Please embed any images directly into your posts, rather than linking off site. For people with lower end machines every mb saved makes a difference
I don't know how to do that - can you provide a link?
Couldn't find anything on this forum with search word "embed"
Thanks.
64bit OS (32-bit on Samsung netbook) installed in Legacy mode on MBR-formatted SSDs (except pi which uses a micro SDHC card):
2017 - Raspberry pi 3B (4cores) ~ Arm710@1.2GHz - LibreElec, used for upgrading our Samsung TV (excellent for the task)  
2012 - Lenovo G580 2689 (2cores; 4threads] ~ i3-3110M@2.4GHz - LL3.8/Win8.1 dual-boot (LL working smoothly)
2011 - Samsung NP-N145 Plus (1core; 2threads) ~ Intel Atom N455@1.66GHz - LL 3.8 32-bit (64-bit too 'laggy')
2008 - Asus X71Q (2cores) ~ Intel T3200@2.0GHz - LL4.6/Win8.1 dual-boot, LL works fine with kernel 4.15
2007 - Dell Latitude D630 (2cores) ~ Intel T7100@1.8GHz - LL4.6, works well with kernel 4.4; 4.15 doesn't work
 

Re: Sound Settings: says speakers unavailable but headphones plugged in
« Reply #9 on: September 09, 2019, 02:46:41 PM »
 

m654321

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@WytWun
@trinidad


Many thanks to both of you for your ideas  8) 
You've given me some further things to consider ...
64bit OS (32-bit on Samsung netbook) installed in Legacy mode on MBR-formatted SSDs (except pi which uses a micro SDHC card):
2017 - Raspberry pi 3B (4cores) ~ Arm710@1.2GHz - LibreElec, used for upgrading our Samsung TV (excellent for the task)  
2012 - Lenovo G580 2689 (2cores; 4threads] ~ i3-3110M@2.4GHz - LL3.8/Win8.1 dual-boot (LL working smoothly)
2011 - Samsung NP-N145 Plus (1core; 2threads) ~ Intel Atom N455@1.66GHz - LL 3.8 32-bit (64-bit too 'laggy')
2008 - Asus X71Q (2cores) ~ Intel T3200@2.0GHz - LL4.6/Win8.1 dual-boot, LL works fine with kernel 4.15
2007 - Dell Latitude D630 (2cores) ~ Intel T7100@1.8GHz - LL4.6, works well with kernel 4.4; 4.15 doesn't work
 

Re: Sound Settings: says speakers unavailable but headphones plugged in
« Reply #10 on: September 09, 2019, 03:06:38 PM »
 

Jerry

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Re: Sound Settings: says speakers unavailable but headphones plugged in
« Reply #11 on: September 09, 2019, 03:13:01 PM »
 

m654321

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It's a long shot but if you haven't already it might be worth checking whether the BIOS allows control of any audio functions.
I looked in BIOS settings but couldn't find any mention of audio functions ... maybe I'm looking in the wrong place - I'm not familiar with this.
64bit OS (32-bit on Samsung netbook) installed in Legacy mode on MBR-formatted SSDs (except pi which uses a micro SDHC card):
2017 - Raspberry pi 3B (4cores) ~ Arm710@1.2GHz - LibreElec, used for upgrading our Samsung TV (excellent for the task)  
2012 - Lenovo G580 2689 (2cores; 4threads] ~ i3-3110M@2.4GHz - LL3.8/Win8.1 dual-boot (LL working smoothly)
2011 - Samsung NP-N145 Plus (1core; 2threads) ~ Intel Atom N455@1.66GHz - LL 3.8 32-bit (64-bit too 'laggy')
2008 - Asus X71Q (2cores) ~ Intel T3200@2.0GHz - LL4.6/Win8.1 dual-boot, LL works fine with kernel 4.15
2007 - Dell Latitude D630 (2cores) ~ Intel T7100@1.8GHz - LL4.6, works well with kernel 4.4; 4.15 doesn't work
 

Re: Sound Settings: says speakers unavailable but headphones plugged in
« Reply #12 on: September 09, 2019, 03:30:24 PM »
 

minesheep

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Have you tried with live boot media and the correct bios settings? Otherwise I think that it is hardware problem. I use audacity and you could try to make speakers available by manually selecting output device from the list. You can download audacity from lite software even on live boot media. And if you got it working then the problem is likely to be bad connection on the headphone side of the motherboard. If it is hardware problem with the hedphone jack but the speakers works with audacity with manual settings it can be fixed by either software = reconfiguring something or hardware fix.
 

Re: Sound Settings: says speakers unavailable but headphones plugged in
« Reply #13 on: September 09, 2019, 04:18:34 PM »
 

trinidad

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I'm going to assume this is an HDA Intel sound card. Find the package: alsa-tools-gui  in synaptic and install it if it's not installed. Use hdajackretask to retask the headphone jack on your card.

TC
All opinions expressed and all advice given by Trinidad Cruz on this forum are his responsibility alone and do not necessarily reflect the views or methods of the developers of Linux Lite. He is a citizen of the United States where it is acceptable to occasionally be uninformed and inept as long as you pay your taxes.
 

Re: Sound Settings: says speakers unavailable but headphones plugged in
« Reply #14 on: September 09, 2019, 10:54:39 PM »
 

m654321

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Have you tried with live boot media and the correct bios settings?
Next on my list

Quote
Otherwise I think that it is hardware problem. I use audacity and you could try to make speakers available by manually selecting output device from the list.
Using Audacity, the Device Toolbar does not show a speakers/headphones choice. Next to the speaker 'icon' of this toolbar it just shows the choice as 'default' or 'pulse'
64bit OS (32-bit on Samsung netbook) installed in Legacy mode on MBR-formatted SSDs (except pi which uses a micro SDHC card):
2017 - Raspberry pi 3B (4cores) ~ Arm710@1.2GHz - LibreElec, used for upgrading our Samsung TV (excellent for the task)  
2012 - Lenovo G580 2689 (2cores; 4threads] ~ i3-3110M@2.4GHz - LL3.8/Win8.1 dual-boot (LL working smoothly)
2011 - Samsung NP-N145 Plus (1core; 2threads) ~ Intel Atom N455@1.66GHz - LL 3.8 32-bit (64-bit too 'laggy')
2008 - Asus X71Q (2cores) ~ Intel T3200@2.0GHz - LL4.6/Win8.1 dual-boot, LL works fine with kernel 4.15
2007 - Dell Latitude D630 (2cores) ~ Intel T7100@1.8GHz - LL4.6, works well with kernel 4.4; 4.15 doesn't work
 


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