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No sound

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crunch182:
hi guys,

I am a newbie and recently I was troubleshooting my sound - which at the time was crackling - but now I have no sound, to which I sound card is not detected or is deleted.  Can you please help?  I tried following the sound troubleshooting in the manual options for my OS and this is what I got up to.

I really can't stand no sound - no music, no videos, mo' problems.  Anywho, so I have browsed a lot of different areas and I have no access capabilities which may be the problem? In the sound control panel I have no output or no sound cards to configure.

It seems to me the system is recognizing drivers and all that and when looking I'm not I have the right compatitibility either:

The first link shows the troubleshooting I have done in terminal (sorry if it's a bit excessive):

https://gist.github.com/anonymous/8999162





I have attached files for any hopefully helpful information.

[attachment deleted by admin, more than 25 days old]

shaggytwodope:
I need you to upload full contents of two files, both the file:
/etc/modprobe.d/alsa-base.conf.save

and
/etc/modprobe.d/alsa-base.conf 

Now I ask you, have you edited /etc/modprobe.d/alsa-base.conf before issues began?



Just FYI, the system report attached isnt complete. If you can attach a full report that'd be good.

crunch182:
In all honesty I can't remember whether I modified the files, but I do know what during my troubleshooting I entered a command to 'kill' or 'killall' something?

alsa-base.conf
https://gist.github.com/anonymous/9002884

alsa-base.conf.save
https://gist.github.com/anonymous/9002903

I'll regenerate the system report to make solving this problem easier.

System report: https://gist.github.com/anonymous/9002858

shaggytwodope:
The contents of the file alsa-base.conf.save

--- Code: ---options snd-hda-intel model=dell-headset-multi
sudo alsa force-reload
sudo gedit /etc/modprobe.d/alsa-base
options snd-hda-intel dell-headset-multi
killall pulseaudio

sudo alsa force-reload

pulseaudio -D
G
^G


^X
--- End code ---


Is made up of items you do not need, most likely saved from using some text editor, (the .save part)
(it's also an exact duplicate of alsa-base.conf )
Let us remove this file entirely typing this into a terminal:


--- Code: ---sudo rm /etc/modprobe.d/alsa-base.conf.save
--- End code ---


Now proceed to attempt loading the module:



--- Code: ---sudo modprobe snd_hda_intel
--- End code ---


Please report back on success or failure, and we can try a few other steps if need be. You may need to reboot to make reloading things easier.

Jerry:
Folks, please don't attach photos. Use an external website or we will run out of disk space in time. I recommend www.imgur.com Thank you :)

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