Thanks, [member=9039]stevef[/member], for the suggestion. I followed your advice, and the problem continues, so I suspect you are correct in that the problem is NOT with the password.
I decided to solve it by doing a re-install, and the problem ceased. She's able to use her original password again and do whatever she chose to do prior to the problem, so all is well again.
If I can, I will mark this thread as Solved.
I decided to solve it by doing a re-install, and the problem ceased. She's able to use her original password again and do whatever she chose to do prior to the problem, so all is well again.
If I can, I will mark this thread as Solved.