[ SOLVED ] Dell Photosmart 924 All in One Printer won't print

[rabar51]

I am able to print using the XP portion of the OS.  Printing problem is solved.  thnx

[torreydale]

I looked more into this. 

This site says the printer is a rebranded Lexmark Z615:
https://discussions.apple.com/thread/3348569

This site says Mac users can get it to print using a Lexmark X2500 driver:
http://forums.macrumors.com/threads/dell-printer-924-photo-all-in-one-on-mac-os-x.228622/

And here's a driver support site for Lexmark:
http://support.lexmark.com/index?page=driverSupport&locale=EN&userlocale=EN_US

If you can find the ppd file for this printer, it seems you might be able to get it to work following this video.  Skip to 9:35 and you can stop viewing at 11:20 in.  You might be able to extract the ppd file from the Windows driver for that printer using the instructions seen here:  http://www.novell.com/support/kb/doc.php?id=7001441





 

[torreydale]

It seems your printer was built for Windows Vista and Dell doesn't support a Linux solution for this printer.  There might be some creative solutions out there, though.  Some folks think this printer is from another manufacturer and rebranded as Dell. 

Does your computer show the printer as a Dell AIO 924?  The fact that you've gotten as far as you have (visual confirmation on your screen, but no actual output from the printer) tells me Linux is approximating the driver.  In other words, it doesn't have the needed driver, but it thinks your printer is another model, so it applies the driver of that model.  Thus, you get partial cooperation, ie. some desktop confirmation, but no response from the printer.

If it's worth your curiosity, you may do a web search on Dell AIO 924 Linux or Dell AIO 924 Ubuntu and see how others have overcome this.  Lots of talk out there about this printer on other forums.  I just can't access them right now, but I can look later.  You can get a head start on me.  You don't have to sign up to those other forums to see what's been posted, by the way.

[rabar51]

appreciate the comments torreydale.  I checked the notify me box and will look at those links.  You are correct, my printer is a Dell Photo 924 and is hardwired in to my Dimension 310 already, but won't communicate with my printer via the usb port.  It worked fine before I installed Linux. 

[torreydale]

You might also want to look at these links:
https://www.linuxliteos.com/manual/hardware.html#printer
http://www.linux.com/learn/tutorials/774476-how-to-manage-printers-in-linux#sthash.IXlGNNRx.dpuf

[torreydale]

Since you don't check the forum often, simply click on Notify within your post, and you'll be sent an email whenever someone responds.

There is a printer compatibility list at http://www.linuxfoundation.org/collaborate/workgroups/openprinting/database/databaseintro#sthash.IXlGNNRx.dpuf.  But it is user generated, so if you don't find your printer there, it may only be because no one has reported it as being compatible.  Photosmart sounds more like an HP printer than a Dell product to me, but anyway.

If I were there with you, I would see if a physical connection would work first and then work our way to troubleshooting a network or wireless connection.  I don't know how you're currently trying to access the printer.  Can you connect it via a USB cable and see if it'll print that way?

[rabar51]

I recently installed Linux.  What a marvelous OS!  Unfortunately my printer won't actually print, even though the computer appears to be printing on the monitor.  It tells me that my doc has printed even though the printer never went through the process.  Any help is appreciated. 

Otherwise, I need recommendations for purchasing a new printer that works with both my Dell Dimension 310, Linux 2.4 OS,  and my Ipad mini.  Would like a wifi system.  Can my Dell/Linux OS work with wifi vs hardwire USB connection?

Alot of questions....  thnx,  rabar    Please email me at [email protected] if you are replying to this post as I don't monitor the forum that closely.  Thanx