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Hardware - Support => Printing and Scanning => Topic started by: Daveyboy on January 08, 2017, 12:28:26 PM

Title: Canon MG5650 Duplex Printing - Recent Problem
Post by: Daveyboy on January 08, 2017, 12:28:26 PM: Using Linux Lite 3.2 with a Canon MG5650 all single sided pages print perfectly as expected every time.

Duplex pages also printed perfectly as expected every time UNTIL VERY RECENTLY however, now whenever I try to print using duplex printing , the first page always starts printing 28mm higher up the page, therebye cutting off part of the document, regardles of what type of file is being printed. No settings have been changed in the printer configuration files although I have tried deleting and reinstalling the printer without any success.

As I said, both options worked perfectly up until very recently so I can only assume that one of the recent updates may have caused this issue but I am at a loss as to how to solve it and would very much appreciate any help that you guys might be able to offer
Title: Re: Canon MG5650 Duplex Printing - Recent Problem
Post by: Jerry on January 09, 2017, 06:20:35 AM: Did you recently receive a update/s for canon drivers/software via Install Updates?
Title: Re: Canon MG5650 Duplex Printing - Recent Problem
Post by: Daveyboy on January 09, 2017, 07:59:35 AM: Not entirely sure Jerry but I do install all available updates on a regular basis.

Printer has been running on whaterver default drivers were installed whjen I first installed LL3.2 if that helps
Title: Re: Canon MG5650 Duplex Printing - Recent Problem
Post by: Daveyboy on January 09, 2017, 08:02:01 AM: Forgot to add , PC is Dual boot and duplex printing works perfectly under Windows, hense my assumption that the issue is driver related rather than a hardware problem
Title: Re: Canon MG5650 Duplex Printing - Recent Problem
Post by: Jerry on January 09, 2017, 08:05:28 AM: Did you install any Canon specific drivers or software?
Title: Re: Canon MG5650 Duplex Printing - Recent Problem
Post by: Daveyboy on January 09, 2017, 08:14:48 AM: No - as I said previously, only whatever was installed by default when installing LL3.2
Title: Re: Canon MG5650 Duplex Printing - Recent Problem
Post by: Jerry on January 09, 2017, 08:17:01 AM: You said drivers, and didn't mention software, I have to be thorough with my questions to eliminate each potential issue.
Title: Re: Canon MG5650 Duplex Printing - Recent Problem
Post by: Jerry on January 09, 2017, 08:18:48 AM: Are you on 64bit or 32bit?
Title: Re: Canon MG5650 Duplex Printing - Recent Problem
Post by: Daveyboy on January 09, 2017, 08:29:22 AM: 32 Bit Jerry
Title: Re: Canon MG5650 Duplex Printing - Recent Problem
Post by: Jerry on January 09, 2017, 08:38:43 AM: Try these drivers:

Scanner - http://support-asia.canon-asia.com/contents/ASIA/EN/0100627102.html

Printer - http://support-asia.canon-asia.com/contents/ASIA/EN/0100626502.html
Title: Re: Canon MG5650 Duplex Printing - Recent Problem
Post by: Daveyboy on January 09, 2017, 12:25:11 PM: Thanks Jerry

Printer Driver resolved the Duplex printing problem and although I didn't really need the scanner driver as simple scan was working flawlessly with the machine I decided to install this as well as a belt and braces approach.
Title: Re: Canon MG5650 Duplex Printing - Recent Problem
Post by: Jerry on January 09, 2017, 06:21:42 PM: Good stuff :) Consider adding more details to your Forum profile, this is certainly not compulsory but will aid others trying to give assistance.