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Software - Support => Other => Topic started by: acrome77 on November 04, 2020, 03:40:15 PM

Title: Nitro Share
Post by: acrome77 on November 04, 2020, 03:40:15 PM

Hello I have NitroShare on three units my Linux lite laptop Samsung s9+ and my windows 10 pc

The laptop can receive files but cannot send i get the message "failed connection" also nitroShare only sends files when the Operating system is present so although it sees my android phone it does not know the operating system.

Is there an easy work around for this ?

Thanks in advance

Title: Re: Nitro Share
Post by: Jerry on November 05, 2020, 01:59:28 AM

Check that the settings are identical on each product. Then see if any Security applications, firewall, AV are getting in the way. If still no luck, report the incident here - https://github.com/nitroshare/nitroshare-desktop/issues

Title: Re: Nitro Share
Post by: acrome77 on November 06, 2020, 03:07:04 AM

Both computers are talking now but still no luck with my Android phone and neither computer recognize the operating system of my phone

The link only took me to the web page and a question but no answer

Title: Re: Nitro Share
Post by: Jerry on November 06, 2020, 03:08:35 AM

Quote from: acrome77 on November 06, 2020, 03:07:04 AM

The link only took me to the web page and a question but no answer

Like I said 'you have to report the incident'.

Title: Re: Nitro Share
Post by: acrome77 on November 06, 2020, 04:12:23 AM

I did try to report the issue but they wanted me to sign up I'm not a developer,programmer or any thing in that field I jusst need an answer to a ridiculous problem that seems to be very ongoing

Title: Re: Nitro Share
Post by: Jerry on November 06, 2020, 04:30:31 AM

You signed up here. You don't have to be a developer there. I'm trying to help you to report the problem to the correct place.

Title: Re: Nitro Share
Post by: acrome77 on November 06, 2020, 06:47:57 PM

like i said I had to sign up as a developer or programmer I could not just report the issue

Title: Re: Nitro Share
Post by: Moltke on November 07, 2020, 05:04:29 PM

Quote from: acrome77 on November 06, 2020, 06:47:57 PM

like i said I had to sign up as a developer or programmer I could not just report the issue

You don't have to be a developer or programmer to have a github account. I'm neither and have one. https://github.com/join?ref_cta=Sign+up&ref_loc=header+logged+out&ref_page=%2F&source=header-home As far as I know anyone with an email can sign up. Once you do, go here https://github.com/nitroshare/nitroshare-desktop/issues click on new issue and report yours.

Hope this helps! :)

Title: Re: Nitro Share
Post by: acrome77 on November 09, 2020, 10:40:03 PM

Well I managed to sign up with Github and report my issue so I guess I just wait now

Thanks for your help

Title: Re: Nitro Share
Post by: Jerry on November 09, 2020, 11:21:55 PM

You are welcome.

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