Linux Lite Forums

Software - Support => Other => Topic started by: TMG1961 on November 30, 2018, 05:17:46 AM

Title: Linux Lite freezes up
Post by: TMG1961 on November 30, 2018, 05:17:46 AM
THe last 2 weeks i have experienced a freezing up of Linux Lite. It doesnt react at all and only option is to force a shutdown by holding the power button.
I have no idea what it is, never had this as long as i am using Linux Lite. Anhyone got an idea were to look? I tried menu/System/System Log but that wont show anyhting. Just a blank window that doesnt respond.
Title: Re: Linux Lite freezes up
Post by: ian_r_h on November 30, 2018, 07:38:37 AM
Hi,

What version of LL are you using (eg., 3.8, 4.0, etc.)?

Are you doing anything specific before each freeze?  For example, I'm currently having a problem with dismounting USB sticks from Thunar in 3.8.

Are you running any specific application before each freeze?  For example, I've found that running Task Manager constantly results in freezes with a mean time of about 16 hours.

If it is a laptop, use the built-in keyboard rather than any connected by USB:-
If you hold CTRL-ALT-F1 when the system freezes, does it open the virtual console, or does nothing happen?
If you hold CTRL-ALT-DEL when the system freezes, what happens?

I'm sure the other good folk here have much better suggestions than this relative newbie to Linux.  :D
Title: Re: Linux Lite freezes up
Post by: TMG1961 on November 30, 2018, 10:05:44 AM
I am using LL 4.2
Not doing anything special, it happens at random. Last few times it was while using browser (chrome) and while using libre office calc
THe keyboard of the laptop also freezes up, absolutely notting works. Only option is to hold the power button to turn off the laptop
Title: Re: Linux Lite freezes up
Post by: Jerry on November 30, 2018, 10:45:52 AM
What sort of temperatures are you running? Are you sure it's not a clogged fan or vent? Check hardware first. Then look at software.

Sent from my Mobile phone using Tapatalk

Title: Re: Linux Lite freezes up
Post by: TMG1961 on November 30, 2018, 11:44:47 AM
It is a new laptop, vents are not clogged. FRom decice sensor i get temp between 10 and 36C
Title: Re: Linux Lite freezes up
Post by: Jerry on November 30, 2018, 11:57:15 AM
Try an earlier restore point.

Sent from my Mobile phone using Tapatalk

Title: Re: Linux Lite freezes up
Post by: TMG1961 on November 30, 2018, 04:28:22 PM
Try an earlier restore point.

Sent from my Mobile phone using Tapatalk



Will have a try at  that later this weekend.
Title: Re: Linux Lite freezes up
Post by: TMG1961 on December 02, 2018, 03:44:17 AM
I did go back to an earlier timeshift backup but didn't fix it. Seems the problem exists in that too. As the freezing up happens most of the time when using Chrome i installed chromium through Lite Software and see if that fixes the problem. If not then i have a go at a complete fresh install. Got all the Data backed up on 2 separate external drives.
Title: Re: Linux Lite freezes up
Post by: Amit Gholap on December 02, 2018, 05:58:11 AM
Most probably hdd or mem has gone bad. Hardware failure. OS freeze (windows/linux) = majority times hardware failure.
Title: Re: Linux Lite freezes up
Post by: TMG1961 on December 02, 2018, 07:34:02 AM
Its a new laptop and i do not experience the freezing up when i am using windows 10
I had it again earlier today and nothing did help.
 
Using CTRL-ALT-F1 ... nothing happens
Using CTRL-ALT-DEL ... nothing happens
Title: Re: Linux Lite freezes up
Post by: TheDead on December 02, 2018, 01:50:49 PM
Hi,

Random problems are the worst :(
Even if it's a new laptop, bad HDD or RAM can happen. Also, shipping can be a little rought for laptops.

0.
If applicable, remove everything plugged-in except the power adapter to see if the problem still occurs.
We wouldn't want that Internet connected USB coffee mug heater be the culprit ;)

1.
A lot of BIOSes have embeded harddrive tests, do a short test first (minutes) because the long one is... long (hours).

2.
Windows "could" be able to deal differently with a memory problem, or, it just hasn't access the bad RAM portion.
When booting from a live Linux DVD/USB you have the option to "Test memory". This could tell you if memory is defective.
I have seen a quite a few times that just removing, cleaning connectors (with a white Steadler eraser) and reseating them solved problems.

Bonus question : Have you upgraded the RAM or added a memory module from original config? Different modules could also cause conflicts.

Cheers!
Title: Re: Linux Lite freezes up
Post by: TMG1961 on December 02, 2018, 03:48:25 PM
Hi,

Random problems are the worst :(
Even if it's a new laptop, bad HDD or RAM can happen. Also, shipping can be a little rought for laptops.

0.
If applicable, remove everything plugged-in except the power adapter to see if the problem still occurs.
We wouldn't want that Internet connected USB coffee mug heater be the culprit ;)

1.
A lot of BIOSes have embeded harddrive tests, do a short test first (minutes) because the long one is... long (hours).

2.
Windows "could" be able to deal differently with a memory problem, or, it just hasn't access the bad RAM portion.
When booting from a live Linux DVD/USB you have the option to "Test memory". This could tell you if memory is defective.
I have seen a quite a few times that just removing, cleaning connectors (with a white Steadler eraser) and reseating them solved problems.

Bonus question : Have you upgraded the RAM or added a memory module from original config? Different modules could also cause conflicts.

Cheers!

I havent upgraded the RAM, laptop has 8GB out of the box.
THe only things that are plugged in are the mouse and the ethernet cable.

I will run the memory test tomorrow. My Bios doesnt have a harddrive test embedded.
Title: Re: Linux Lite freezes up
Post by: jack action on December 03, 2018, 11:38:09 AM
My brand new computer also freezes up.  First time with Linux also, so everything is new and got nothing to compare with.

I'm not sure if I should start a new thread or if it is related to this one as, in my case, only the mouse buttons and the keyboard are frozen.  I can still move the mouse pointer (but cannot click on anything).  The only option is to press the reset button on the computer and loose anything that wasn't saved.  It happens randomly with no particular programs (sometimes just the desktop), so it feels like a desktop problem.

UPDATE, March 20, 2019:

I still have the problem and learned to live with it, but I can now say that it is NOT a Linux problem.  My computer froze while I was in the BIOS, so the operating system has nothing to do with it.

I have two RAM slots and a single 16GB RAM memory module, so I switched it from one slot to the other, hoping it might be a simple hardware mismatch.  It feels like it freezes less often, but it still happens from time to time.
Title: Re: Linux Lite freezes up
Post by: TMG1961 on December 03, 2018, 04:26:40 PM
My brand new computer also freezes up.  First time with Linux also, so everything is new and got nothing to compare with.

I'm not sure if I should start a new thread or if it is related to this one as, in my case, only the mouse buttons and the keyboard are frozen.  I can still move the mouse pointer (but cannot click on anything).  The only option is to press the reset button on the computer and loose anything that wasn't saved.  It happens randomly with no particular programs (sometimes just the desktop), so it feels like a desktop problem.

THats what happens to me too.
Title: Re: Linux Lite freezes up
Post by: Vera on December 03, 2018, 06:19:15 PM
I had 3 freeze-ups in about 3 days after installing LL4.2. I'm wondering if some of it had to do with the fact that my Wi-Fi card was in the process of failing as a hardware issue (this was happening even before installing 4.2, and so the Wi-Fi card sometimes worked and sometimes didn't - not sure if that caused issues for LL). My freeze-ups were the same way @jack action described.

UPDATE:
I later found out that my freeze-ups were due to hardware problems (bad sectors on hard disk). I made a separate post showing what I did for a (temporary) fix to make the computer stable and workable for now. https://www.linuxliteos.com/forums/off-topic/update-about-my-system-hard-drive-issues-and-the-(hopeful)-solution/ (https://www.linuxliteos.com/forums/off-topic/update-about-my-system-hard-drive-issues-and-the-(hopeful)-solution/) So, if your system freezes up, you might want to take a look at that post in case it applies to your system.
Title: Re: Linux Lite freezes up
Post by: Jerry on December 04, 2018, 12:08:20 AM
If it's brand new hardware, and you think it's not a hardware issue, I would experiment with different kernels until I found the right one.
Title: Re: Linux Lite freezes up
Post by: jack action on September 05, 2020, 06:49:41 PM
My brand new computer also freezes up.  First time with Linux also, so everything is new and got nothing to compare with.

I'm not sure if I should start a new thread or if it is related to this one as, in my case, only the mouse buttons and the keyboard are frozen.  I can still move the mouse pointer (but cannot click on anything).  The only option is to press the reset button on the computer and loose anything that wasn't saved.  It happens randomly with no particular programs (sometimes just the desktop), so it feels like a desktop problem.

UPDATE, March 20, 2019:

I still have the problem and learned to live with it, but I can now say that it is NOT a Linux problem.  My computer froze while I was in the BIOS, so the operating system has nothing to do with it.

I have two RAM slots and a single 16GB RAM memory module, so I switched it from one slot to the other, hoping it might be a simple hardware mismatch.  It feels like it freezes less often, but it still happens from time to time.

One final freeze killed my computer. It was the SSD all along. It froze and I couldn't write to or read from the SSD, therefore the OS couldn't start and the SSD couldn't be formatted. It was still under the 3-year warranty and it was honored by the company. But, without a SSD or HD, I had to run LL from a USB key while waiting for the new one through the mail.

Just another experience to recall this important step: BACK UP YOUR FILES! Thank God I did, otherwise I would have lost everything.
Title: Re: Linux Lite freezes up
Post by: Steven Mason on September 22, 2020, 03:30:01 PM
So you installed a dual-boot system with Windows 10 and LL 4.2. You have no problems when using Windows 10.

When you installed LL 4.2 I assume you did all the updates? In my experience a fresh install of Linux has always been a little buggy until the first big batch of updates are installed.

I'm curious why you decided to install LL 4.2. If you want to install 4.X, why not 4.8? Or why aren't you installing LL 5.0? A newer version of LL might work better.
Title: Re: Linux Lite freezes up
Post by: Steven Mason on September 22, 2020, 03:32:45 PM
I just noticed when you first posted this question, in 2018. No wonder you installed LL 4.2! :-)

This is an old question, so if you're still here it would be nice to know if your problem is fixed.
Title: Re: Linux Lite freezes up
Post by: TheDead on September 23, 2020, 10:46:58 PM
Erm... he said :
"One final freeze killed my computer. It was the SSD all along."
So changing the SSD hardrive fixed the problem, I guess.