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Hardware - Support => Other => Topic started by: JanetBiggar on July 01, 2018, 11:00:58 AM

Title: Mouse suddenly not working when turn on Dell Inspiron 1545 running LL 3.8
Post by: JanetBiggar on July 01, 2018, 11:00:58 AM

I'm hoping someone can help me out.  One of my youth in South Africa is using a donated Dell Inspiron 1545 on which I loaded LL 3.8.  It has been working well with no issues until Tuesday of last week.

When he turned it on and went to check the battery the mouse would not move (I have the icon on the bottom task bar which shows the battery power level so he was trying to get there).

Now the kicker is that he's in South Africa and I'm here in Canada.  I have googled to see if I can find anything easy to rectify this issue, but nothing comes up. Apparently the Dell 1545 does not have any hot keys or switches that enable or disable the mouse pad.

I do have a notebook here running LL 3.8 that I have been fiddling with to see what I might be able to find out and have tried the steps below.

I found out that by pressing "Alt + F1" I can get to the menu and use the arrow keys to get to various applications.  My thoughts were to try these various options using the above (Alt + F1 and cursors):
1) go to Applications>Settings>Mouse & Touchpad then see if it was enabled or disabled
OR
2) go to Application>System>Systemback then restore to the most recent restore point and see if the mousepad worked.
OR
3) turn on the computer and make sure it SHUT DOWN PROPERLY then boot it up again and see if the mouse pad/cursor worked. I go through the same process as above: Applications>Logout (shows logout, restart and shutdown screen).

HOWEVER - Once I get to the end of any of these paths e.g. into mouse & touch pad or system back I can no longer get anywhere with the cursors...so I am stuck again.

Any ideas?

Right now I am seeing if he can source an external USB mouse with which we can try the above possible fixes.

Title: Re: Mouse suddenly not working when turn on Dell Inspiron 1545 running LL 3.8
Post by: m654321 on July 02, 2018, 06:53:47 AM

Did he try using another mouse (if he has one handy) to check it's not simply a hardware problem ?

Title: Re: Mouse suddenly not working when turn on Dell Inspiron 1545 running LL 3.8
Post by: JanetBiggar on July 02, 2018, 09:07:57 AM

I've sourced an external mouse through a friend there so he will arrange to pick it up and give it a try...

I will update once he has it and also try a few things.

thanks for your thoughts.