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How to ask a question for specialized support

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How to ask a question for specialized support
« on: July 07, 2019, 11:09:41 AM »


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I do not consider the recent dust up here to be of any importance to Linux Lite or the Linux Lite community. I considered replying to Ben's original query myself, but I've always found his posts a bit too obtuse. What I mean by that is, that he made the same mistake a lot of people seeking specialized support do: he did not really define what he was trying to accomplish with the software modification he requested i/e explain why you would want the logout button removed. His claim to be "administering" two machines for a specific charity seemed a worthy pursuit but I have yet to understand his request other than perhaps he wanted the machines to always be shut down when not in use, something that could be accomplished with an entirely different script. Furthermore there is really no need to modify the GUI of lightdm to accomplish what he requested as he could have used policy kit to take away lightdm's permissions to the logout, suspend & hibernate buttons. Questions like Ben's need to have an explanation of why and what is trying to be accomplished attached to them as they are not really "support" questions i/e how to use the base software, something is not working right, updates failed, etc. I have no comment on his character as I do not know him, nor do I have any criticism concerning his behavior or Jerry's. It's none of my business, and has nothing to do with computing. I do find the loss of the original topic a little regrettable as it may have eventually gotten around to the utility Ben was seeking and perhaps I could understand then what he was trying to do and offer some alternative suggestions for the future. Linux Lite and its Forum and growing Community has grown into more of a general community resource and service than we may imagine here, and that is an admirable focus and accomplishment.
"What are you trying to get your computer to do, and why?"

Last Edit: July 07, 2019, 11:26:56 AM by trinidad
All opinions expressed and all advice given by Trinidad Cruz on this forum are his responsibility alone and do not necessarily reflect the views or methods of the developers of Linux Lite. He is a citizen of the United States where it is acceptable to occasionally be uninformed and inept as long as you pay your taxes.


Linux Lite 4.6 RC1 has been released. See the Release Announcements section for more information.