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Posting in the correct Support section of the Forums

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Posting in the correct Support section of the Forums
« on: July 22, 2016, 10:16:53 PM »
 

Jerry

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Folks, we are getting a lot of people posting Support requests in the wrong section of the Forums. This is creating a lot of unnecessary work for the Moderators and encouraging bad habits. We can no longer be expected to move Topics when they are in the wrong section, unless they are already in a Support section, but under the wrong sub forum. From now on Support requests that are not posted in the correct Support section in the Forums will be locked, eg. if you post a Support request in On Topic or Introductions, the thread will be locked. I know this will be perceived by some as a tough measure, but one cannot expect the Mods to be enthusiastic about their role when this continues.

Correct Forum sections to post in for Support.

Software Support:



Hardware Support:

Last Edit: July 22, 2016, 10:21:17 PM by Jerry
 


Re: Posting in the correct Support section of the Forums
« Reply #1 on: October 03, 2017, 10:40:33 AM »
 

pingball57

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Hi. I'm new to LinuxLite & not that familiar with a forum like this one. You're asking that folk post things in the correct section. My problem is in not knowing what is considered a Support question or not. Can you give me some sort of definition and/or examples of how to tell the dif? For instance I'm here now trying to find out how to rip a CD, because the terms here are so short using the search is proving useless, so I want post it as a question, but I don't know if it is considered a Support relate issue or not. Some clarification on this might help others hit the right section too?
 

Re: Posting in the correct Support section of the Forums
« Reply #2 on: October 03, 2017, 11:33:50 AM »
 

torreydale

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@pingball57


Don't overthink it.  Make your best effort.  I would say your question should go in the On Topic or Software Support sections.  But to answer your question, consider installing Asunder as a CD ripping utility.  You can install it using Menu, System, Install/Remove Software.
Last Edit: October 03, 2017, 11:36:18 AM by torreydale
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Re: Posting in the correct Support section of the Forums
« Reply #3 on: October 03, 2017, 05:09:41 PM »
 

bitsnpcs

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Hello @pingball57

you can also rip a cd using VLC player.
 

Re: Posting in the correct Support section of the Forums
« Reply #4 on: October 03, 2017, 09:09:59 PM »
 

torreydale

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Didn't know that you could use VLC for that.  It is good to use the programs that are already native to Linux Lite.
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Re: Posting in the correct Support section of the Forums
« Reply #5 on: October 03, 2017, 09:35:36 PM »
 

gold_finger

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Quote from: torreydale
Don't overthink it.  Make your best effort.  I would say your question should go in the On Topic or Software Support sections."


Ooops!   :o


Quote from: Jerry
From now on Support requests that are not posted in the correct Support section in the Forums will be locked, eg. if you post a Support request in On Topic or Introductions, the thread will be locked.




@ Pingball57,
Correct section to post in for CD ripping question would be in Software - Support section under either Installing Software or Other sub-heading.  As a general rule, if you have a question about anything place it under either Software or Hardware support headings.  If not sure if one of the specific sub-headings there applies to your question, just place it under the appropriate Other sub-heading in either one.
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Re: Posting in the correct Support section of the Forums
« Reply #6 on: October 04, 2017, 09:15:25 AM »
 

Vera

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I think it's an entirely reasonable decision to moderate things in that way, so that mods do not have to spend extra time on stuff like moving topics to the correct section.

I'm in a similar situation to @pingball57 , who said:

Hi. I'm new to LinuxLite & not that familiar with a forum like this one. You're asking that folk post things in the correct section. My problem is in not knowing what is considered a Support question or not. Can you give me some sort of definition and/or examples of how to tell the dif? For instance I'm here now trying to find out how to rip a CD, because the terms here are so short using the search is proving useless, so I want post it as a question, but I don't know if it is considered a Support relate issue or not. Some clarification on this might help others hit the right section too?

I also tend to struggle with how to know what's on-topic vs a support request. I have every wish to be a responsible user and to fit in with what the moderators want us to do; it's just that it's not always clear to me how to classify a question as on-topic or as support.

@gold_finger was helpful with this piece of guidance:

As a general rule, if you have a question about anything place it under either Software or Hardware support headings.  If not sure if one of the specific sub-headings there applies to your question, just place it under the appropriate Other sub-heading in either one.

I'm still a little confused for how to know what On Topic would be for though. I (think!) I now 'get' what Support is for, but I'm not certain if I understand what On Topic is for.  Again, am 100% on-board with doing what moderators want users to do; as a newbie it would help to get clarification and input here on what On Topic is meant for (vs Support). Thanks.
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Re: Posting in the correct Support section of the Forums
« Reply #7 on: October 04, 2017, 09:21:06 AM »
 

Jerry

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Look on the main Forum page under On Topic. There is an explanation there of exactly what to do. It even states, 'Not a Support Section'. If someone would like to revise what each Forum heading should say, I'm open to look at it. Cheers.

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Re: Posting in the correct Support section of the Forums
« Reply #8 on: October 04, 2017, 10:07:14 AM »
 

torreydale

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Jerry is correct with his On Topic comment.  It is for general discussions about Linux Lite, but not support.  I knew that.  I just forgot.  My mistake. 
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Re: Posting in the correct Support section of the Forums
« Reply #9 on: October 04, 2017, 02:04:27 PM »
 

trinidad

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I think we should add a new section to the forum perhaps called "customization" that covers questions about conky, screenfetch, neofetch, figlet, toilet, DE customization, whisker menu usage, plymouth, lughtdm, and grub splash customizarion, wm usge, terminal apps and terminal customizations, system sound customizations, prompt customization, etc. It's boring for old time nixers, but I think new users would be very interested. I've worked with most kinds of these things in Debian, Ubu, and Linux Lite and I would be willing to answer questions and would monitor the section regularly.

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Re: Posting in the correct Support section of the Forums
« Reply #10 on: October 04, 2017, 02:20:50 PM »
 

bitsnpcs

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Didn't know that you could use VLC for that.  It is good to use the programs that are already native to Linux Lite.

Hello @torreydale ,

yes you can rip the cd, convert the format, as single files using standard VLC settings, or use a Lua script add on for batch rips. (I have only done single rips myself using VLC).
Also you can use VLC standard setting to make custom conversions, make and save your own templates to do tasks suited for your needs, so as to reuse those templates in the future without having to make it again, example I done previously a template that rips the audio out of the flash video, encodes it to an mp3 audio and saves the mp3 file to a specified folder/directory, I only used the point/click templates settings in VLC, no add-ons.

You are right it is good to use the programs native to Linux Lite.
Last Edit: October 04, 2017, 02:33:23 PM by bitsnpcs
 

Re: Posting in the correct Support section of the Forums
« Reply #11 on: October 04, 2017, 02:48:52 PM »
 

pingball57

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Thanks. Gold finger & Jerry have got me straight, I think : if i have a question about any aspect of using, installing or fixing anything LL then it's Support. This leaves me with Vera; what's a Discussion? Answers to my questions in Support so far often look like discussions, conversely (as an eg.) torreydale's post 'Dark display' in On Topic looks just like a support Question to me. That said the discussion here on this subject has been helpful, and I probably am trying to over-think this. ::)
 

Re: Posting in the correct Support section of the Forums
« Reply #12 on: October 05, 2017, 01:25:57 AM »
 

Jerry

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@trinidad great suggestion. I've renamed the Board 'Artwork' to 'Customization' and put in a new Section called Desktop Customization. Please remember our target audience, keep it simple, plain speak with easy to follow examples. Watching with interest. Mod away :)
 

Re: Posting in the correct Support section of the Forums
« Reply #13 on: October 05, 2017, 11:56:07 AM »
 

torreydale

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@pingball57 ,


I think I started my Dark Display thread to see if I was the only one experiencing it.  We are fortunate to have several very active forum users log in, look at the unread postings since last visit, and their first instinct is to help.  So if it's help you're looking for, the folks here are inclined to offer it, regardless of how you got your request online. 


Perhaps this isn't always the tidiest forum, but it is the most active and helpful one I belong to.  I'm glad you cared enough to ask where you should be posting.  It is my role as a moderator to help with keeping things in order.  I'll be more mindful of that going forward.  But this is a support forum first.  So as long as you're getting the support you need, that makes me happy. 
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Re: Posting in the correct Support section of the Forums
« Reply #14 on: October 05, 2017, 04:17:43 PM »
 

pingball57

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Torreydale  - i was using your post as an example, not as a criticism. I think I didn't offend, sorry if i did.
Your comment on the support offered here, seconded by me. It's played an important part in my decision to switch to LL (along with LL actually doing what i want it too without requiring too much mental adjustment - oh yes, i got rid of my last Windows OS today.  :'()
 Final comment on posting in the right place & why I try to, it gives me the biggest chance of getting to the right audience. My thanks to all those who give a fig.
 


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