ethernet cable attached but no internet on Acer Aspire 5000

[JanetBiggar]

So I looked hard through the BIOS and it seems more basic that the BIOS on other computers.  It did not list any of the above.

It is working with a Wifi USB stick so as this stage since I can set up the youth who uses this computer with a USB Wifi stick at a reasonable cost (about $15 USD) I think I will leave it at this unless running the lspci in LL MIGHT offer an easy fix..? 

Thanks everyone for your help and efforts,
Janet

[JanetBiggar]

Ok I will do these steps and report back, however probably won’t be till Friday. Thanks for this.

[trinidad]

Hi @JanetBiggar

First- In the BIOS section disable network boot (eliminates DMI controlling addressing abitrarily) In the BIOS Main section look for PCI devices. Under BIOS INFO section look to see if your ethernet card is listed. If your ethernet card is listed in the BIOS but does not show up in your LL system info the issue is likely a systemd connection naming problem. You can look for your card in LL >System>System> Info from the LL main menu, or run lspci. Support for 10 by 100 ethernet is pretty universal in Linux. If your card is listed in the BIOS and not in LL, or is listed in LL but not working, chances are the connection address is borked by systemd. That can be fixed.

TC   

[JanetBiggar]

Update: Yay! the wireless dongle worked to give the computer WiFi access.  I borrowed one and now have ordered one for myself (Panda 300 Mbsp Wireless N USB adaptor from Amazon that indicates it is compatible with Linux).  The one I borrowed here costs about $30.00 (D-Link DWA 132) so since all this work/cost is as a volunteer I figured I'd save some money.

Now that I have performed the updates I tried taking out the WiFi adaptor and still there is no WiFi without using the adaptor...I did reboot the system after updating.

Should I simply resign myself to using the WiFi adaptor when it arrives?

(Not sure if this is linked in terms of maybe missing drivers causing both issues, however like another person whose post I found, I cannot change my screen resolution from 640 x 480, there are no other choices.  However I will post the resolution question in the appropriate part of the forum for suggestions.)

[TheDead]

Hi,
The ethernet card in this computer seems to be a SIS SiS900 PCI Fast Ethernet.
I know that in the Windows world I had a lot of problems with SiS in general.
I could be that this require a special driver... but I'm a no0b

Cheers!

[Jerry]

A wireless dongle can work. Depends on the make and model. Go for it.

Sent from my Mobile phone using Tapatalk

[JanetBiggar]

Thanks for these ideas.  So I went into BIOS and it does not have an advanced tab. Only Info, main, security, boot and exit.  The only thing that mentions LAN is in the boot tab (Boot to LAN, but I did not do anything with this).  In the main tab I did see something called "network boot" which is enabled.

I've googled to see if the advanced area is hidden, but still can't find any advanced tab or "+" that might open it up...

There is a wireless button I can press, but no light comes on and from appearances it does not appear that something is wrong with the ethernet hole (the cable plugs in with a good secure click).

So, any chance one of these wireless dongles put into the USB slot would connect me to internet to update LL 3.4 which then MIGHT resolve either or both the wireless/ethernet issue?

Or is there more I can do? Thanks for your persistence in trying to help me.

[Jerry]

OK so we can now see that the ethernet connection does not show. Next, check your BIOS and make sure ethernet is enabled. Also there may be an actual toggle switch somewhere on the laptop. Check for that too.

Sent from my Mobile phone using Tapatalk

[JanetBiggar]

Here is what I got - I copied and pasted it here from the USB:

administrator@administrator-Aspire-5000:~$ ifconfig
lo
Link encap:Local Loopback
inet addr:127.0.0.1 Mask:255.0.0.0
inet6 addr: ::1/128 Scope:Host
UP LOOPBACK RUNNING MTU:65536 Metric:1 RX packets:192 errors:0 dropped:0 overruns:0 frame:0 TX packets:192 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1
RX bytes:15136 (15.1 KB) TX bytes:15136 (15.1 KB)

is this okay or do you actually want the info as a file from the Acer command line?

[JanetBiggar]

Sure Jerry I will ai to do this tomorrow. I appreciate your support.

This may be a naive wuestion, however might it be worth a try to see if I can borrow a “dongle” (that’s what they call it here -it looks like a USB and usually plugs into a desktop computer thus allowing the computer to access WiFi)? Am I assuming correctly that like an audio USB this dongle has a driver built in that allows wifi access that otherwise wouldn’t be there? If that might work might then the updating process resolve the wifi issue much like the updating via the Ethernet connection on the other computers resolved the wifi issue?

[Jerry]

Janet, can I suggest you run the command, copy it to a text file, save it to a USB then publish the full output here. We'll need to see everything in order to progress with accurate Support. Cheers.

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[JanetBiggar]

Oops, my apologies.  Here it is:

The first 7 lines are the same (other than at the end of TX packets it was suppose to read carrier:0)

then the last one now says:
RX bytes:27872 (27.8 KB)  TX bytes:27872 (27.8 KB)

[Jerry]

Hi Janet. You will need to run the above command again with the cable plugged in. Thank you.

[JanetBiggar]

HI Jerry (and others), sorry 7 hour time difference.  I ran ifconfig this morning:

Link encap: Local Loopback
inet addr: 127.0.0.1 Mask:255.0.0.0
inet6addr: ::1/128 Scope:Host
UP LOOPBACK RUNNING  MTU:65536   Metric:1
RX packets:192 errors:0 dropped:0 overruns:0 frame:0
TX pactets: 192 errors:0 dropped:0 overruns:0 frame:0
collisions;0 txqueuelen:1
Rx bytes:15136 (15.1 KB)  TX bites:15136 (15.1 KB)

I ran this NOT plugged into the ethernet cable.
Not sure if these two things are significant:
1) when I clicked to install LL a message popped up about needing a "kernel" (not sure if said it was missing or needed updating...I was going to take a picture of the message, however it did not remain on the screen to allow me to do so and simply went on to load LL.
2) unlike any of the other computers, LL shows up on my screen "extra large" (larger than the screen).  I will go into desktop and see if I merely need to adjust this.  Thought I should mention these two things in case they are relevant.

[Jerry]

What is the output of:

ifconfig

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