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Software - Support => Installing Software => Topic started by: Uncle Dave on January 28, 2016, 02:06:12 PM

Title: Password problem.
Post by: Uncle Dave on January 28, 2016, 02:06:12 PM

I have run into a problem with my password. It works fine to log in on boot but when I try to do software updates and enter the same password it says the password is incorrect. I have rebooted and logged in many times, no problem with the password but it will not accept the same password for software updates.  :(

This is a LL 2.6 32 bit install on a Acer AOA150 netbook.

Also did a complete fresh install, still have the same problem.

Title: Re: Password problem.
Post by: torreydale on January 28, 2016, 04:06:40 PM

If you open a terminal and copy and paste in the following, do you also get the password issue?

Code: [Select]

sudo apt-get update

Title: Re: Password problem.
Post by: Uncle Dave on January 28, 2016, 04:40:35 PM

torreydale, it accepted my password in terminal.

Title: Re: Password problem.
Post by: torreydale on January 28, 2016, 07:26:17 PM

Try this:

Code: [Select]

sudo apt-get update && sudo apt-get upgrade
If that works, try the Install Updates utility again.

Title: Re: Password problem.
Post by: Uncle Dave on January 28, 2016, 11:45:10 PM

torreydale, I owe you an apology. I entered the Terminal commands on the wrong machine. I have two LL systems on the go right now and I made a mistake.

The good news is that I now see the problem, the keyboard mapping is wrong. I'm not sure how to correct it. I have gone back through the install process several times selecting and testing different keyboard options but no luck so far.

Title: Re: Password problem.
Post by: paul1149 on January 29, 2016, 12:21:22 AM

The difference between the original login success and the subsequent failure leads me to suspect a NUMLOCK situatino. I had this on some netbook/laptop installs myself. LL came out of the box with numlock enabled, and on most laptops with small keyboards that means the embedded numpad is enabled. Try your passwords after making sure numlock is off.

Title: Re: Password problem.
Post by: avj on January 29, 2016, 12:26:06 AM

To set keyboard layout go to Menu>Settings>Keyboard and click on the Layout tab, untick the check box labeled "Use system defaults" and select the layout needed.
For the acer aoa150 I use the Acer Laptop layout.

Title: Re: Password problem.
Post by: Uncle Dave on January 29, 2016, 12:29:24 AM

Thanks paul1149, I did a search on the forum for keyboard issues and found the issue with the Fn +Num Lock keys.

avj, thank you for the info!