Linux Lite Forums

Software - Support => Installing Software => Topic started by: Poonce on August 23, 2022, 03:52:06 AM

Title: Firefox not open
Post by: Poonce on August 23, 2022, 03:52:06 AM

hi, I can't seem to open firefox which I installed via lite welcome.
i just jumped into linux few yesterday and i havew no idea from installing program, tanks

Title: Re: Firefox not open
Post by: stevef on August 23, 2022, 04:37:15 AM

If you installed Firefox on Linux Lite version 6.0 via Lite Software, I think you have to reboot before Firefox will appear in the menu.

Can you provide more details on how you are trying to open firefox and what happens please.

Title: Re: Firefox not open
Post by: Poonce on August 23, 2022, 06:18:53 AM

Quote from: stevef on August 23, 2022, 04:37:15 AM

If you installed Firefox on Linux Lite version 6.0 via Lite Software, I think you have to reboot before Firefox will appear in the menu.

Can you provide more details on how you are trying to open firefox and what happens please.

hi, thx for reply
like a said its not open (its already show in menu). i have no idea why its not opening

Title: Re: Firefox not open
Post by: stevef on August 23, 2022, 06:40:20 AM

Can you open a terminal by pressing the three keys  'Ctrl' 'Alt' and 't' at the same time.

In the terminal session that opens up at your username prompt type

Code: [Select]

firefox
followed by enter.  This should open a firefox window and give you your username prompt back.  If it doesn't let us know what happens, especially
if anything is shown in the terminal session, copy and paste it back here.

Title: Re: Firefox not open
Post by: Poonce on August 23, 2022, 06:45:51 AM

Quote from: stevef on August 23, 2022, 06:40:20 AM

Can you open a terminal by pressing the three keys  'Ctrl' 'Alt' and 't' at the same time.

In the terminal session that opens up at your username prompt type

Code: [Select]

firefox
followed by enter.  This should open a firefox window and give you your username prompt back.  If it doesn't let us know what happens, especially
if anything is shown in the terminal session, copy and paste it back here.

Code: [Select]

ERROR: not connected to the gnome-3-38-2004 content interface.

Title: Re: Firefox not open
Post by: stevef on August 23, 2022, 08:36:17 AM

That looks like a snaps error message.    I'd suggest running the command

Code: [Select]

snap list
and posting it here just to see what it says, but I don't know enough about snaps to be any help - sorry.

Hopefully someone else can advise on next steps.

Title: Re: Firefox not open
Post by: firenice03 on August 23, 2022, 04:22:45 PM

@Poonce


I installed FF into my VM from Lite Software and Rebooted it launched for me.
I did however recently run Lite Updates - you may want to try.. Also the snap list and snap changes commands may help too..

Code: [Select]

dad  ~  snap list
Name               Version          Rev    Tracking       Publisher   Notes
bare               1.0              5      latest/stable  canonical✓  base
core20             20220805         1611   latest/stable  canonical✓  base
firefox            104.0-3          1749   latest/stable  mozilla✓    -
gnome-3-38-2004    0+git.891e5bc    112    latest/stable  canonical✓  -
gtk-common-themes  0.1-81-g442e511  1535   latest/stable  canonical✓  -
snapd              2.56.2           16292  latest/stable  canonical✓  snapd


dad  ~  snap changes
ID   Status  Spawn               Ready               Summary
1    Done    today at 16:10 EDT  today at 16:10 EDT  Initialize system state
2    Done    today at 16:11 EDT  today at 16:14 EDT  Install "firefox" snap
3    Done    today at 16:11 EDT  today at 16:11 EDT  Initialize device


Title: Re: Firefox not open
Post by: Poonce on August 23, 2022, 10:45:30 PM

Quote from: stevef on August 23, 2022, 08:36:17 AM

That looks like a snaps error message.    I'd suggest running the command

Code: [Select]

snap list
and posting it here just to see what it says, but I don't know enough about snaps to be any help - sorry.

Hopefully someone else can advise on next steps.

Quote from: firenice03 on August 23, 2022, 04:22:45 PM

@Poonce


I installed FF into my VM from Lite Software and Rebooted it launched for me.
I did however recently run Lite Updates - you may want to try.. Also the snap list and snap changes commands may help too..

Code: [Select]

dad  ~  snap list
Name               Version          Rev    Tracking       Publisher   Notes
bare               1.0              5      latest/stable  canonical✓  base
core20             20220805         1611   latest/stable  canonical✓  base
firefox            104.0-3          1749   latest/stable  mozilla✓    -
gnome-3-38-2004    0+git.891e5bc    112    latest/stable  canonical✓  -
gtk-common-themes  0.1-81-g442e511  1535   latest/stable  canonical✓  -
snapd              2.56.2           16292  latest/stable  canonical✓  snapd


dad  ~  snap changes
ID   Status  Spawn               Ready               Summary
1    Done    today at 16:10 EDT  today at 16:10 EDT  Initialize system state
2    Done    today at 16:11 EDT  today at 16:14 EDT  Install "firefox" snap
3    Done    today at 16:11 EDT  today at 16:11 EDT  Initialize device


idk, i just follow the intruction from lite welcome, install update-install driver-set restore point-etc. or should i re installed?

Code: [Select]

Name               Version          Rev    Tracking       Publisher   Notes
bare               1.0              5      latest/stable  canonical✓  base
core20             20220805         1611   latest/stable  canonical✓  base
firefox            103.0.2-1        1670   latest/stable  mozilla✓    -
gtk-common-themes  0.1-81-g442e511  1535   latest/stable  canonical✓  -
snapd              2.56.2           16292  latest/stable  canonical✓  snapd


Title: Re: Firefox not open
Post by: firenice03 on August 24, 2022, 08:31:48 AM

@Poonce

Quote from: Poonce on August 23, 2022, 10:45:30 PM

.... or should i re installed?

Not yet, looks like gnome-3-38-2004 is missing....

try the following command...

Code: [Select]

sudo snap install gnome-3-38-2004

May not hurt to do a full reboot after not just a log off..

Title: Re: Firefox not open
Post by: Poonce on August 24, 2022, 12:17:58 PM

Quote from: firenice03 on August 24, 2022, 08:31:48 AM

@Poonce

Quote from: Poonce on August 23, 2022, 10:45:30 PM

.... or should i re installed?

Not yet, looks like gnome-3-38-2004 is missing....

try the following command...

Code: [Select]

sudo snap install gnome-3-38-2004

May not hurt to do a full reboot after not just a log off..

i try restart, shutdown, reinstall ff but no open yet

Code: [Select]

 pxxnce  ~  snap list
Name               Version          Rev    Tracking       Publisher   Notes
bare               1.0              5      latest/stable  canonical✓  base
core20             20220805         1611   latest/stable  canonical✓  base
firefox            103.0.2-1        1670   latest/stable  mozilla✓    -
gnome-3-38-2004    0+git.891e5bc    112    latest/stable  canonical✓  -
gtk-common-themes  0.1-81-g442e511  1535   latest/stable  canonical✓  -
snapd              2.56.2           16292  latest/stable  canonical✓  snapd
 pxxnce  ~  snap changes
ID   Status  Spawn                    Ready                    Summary
6    Done    yesterday at 23:04 WITA  yesterday at 23:08 WITA  Install "gnome-3-38-2004" snap
7    Error   yesterday at 23:07 WITA  yesterday at 23:20 WITA  Auto-refresh snap "firefox"


Title: Re: Firefox not open
Post by: firenice03 on August 24, 2022, 01:44:47 PM

@Poonce

Try the following...

Code: [Select]

sudo snap remove firefox


this may take some time and you'll see disconnects in the terminal. Let it complete..

THEN

Code: [Select]

sudo snap install firefox

should see firefox installed
in 'snap changes' should see a remove and install.... Do a full reboot (FF will not show in menu until).

Title: Re: Firefox not open
Post by: Poonce on August 24, 2022, 10:55:58 PM

Quote from: firenice03 on August 24, 2022, 01:44:47 PM

@Poonce

Try the following...

Code: [Select]

sudo snap remove firefox


this may take some time and you'll see disconnects in the terminal. Let it complete..

THEN

Code: [Select]

sudo snap install firefox

should see firefox installed
in 'snap changes' should see a remove and install.... Do a full reboot (FF will not show in menu until).

however i open today its work :3

Code: [Select]

ID   Status  Spawn                    Ready                    Summary
6    Done    yesterday at 23:04 WITA  yesterday at 23:08 WITA  Install "gnome-3-38-2004" snap
7    Error   yesterday at 23:07 WITA  yesterday at 23:20 WITA  Auto-refresh snap "firefox"
8    Done    today at 00:16 WITA      today at 00:19 WITA      Auto-refresh snap "firefox"

it is fix now? should i run the ur cmd?
btw thank you :D

Title: Re: Firefox not open
Post by: firenice03 on August 24, 2022, 11:38:44 PM

@Poonce
If Firefox is working, you should be good to leave as it is..
If Firefox is not working then you can try the remove/install commands.