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Software - Support => Installing Linux Lite => Topic started by: Asif Ansari on August 17, 2018, 03:12:11 PM

Title: ACPI Error while Installing on MSI GL62M 7RDX
Post by: Asif Ansari on August 17, 2018, 03:12:11 PM
Getting Namespace lookup failure while installing LL 4.0
Title: Re: ACPI Error while Installing on MSI GL62M 7RDX
Post by: kpanic on August 17, 2018, 03:25:21 PM
Getting Namespace lookup failure while installing LL 4.0

Please post the error message here
(there are many different namespaces)
Title: Re: ACPI Error while Installing on MSI GL62M 7RDX
Post by: Asif Ansari on August 17, 2018, 03:29:04 PM
I've now added the screenshot
Title: Re: ACPI Error while Installing on MSI GL62M 7RDX
Post by: kpanic on August 17, 2018, 03:33:49 PM
So, when does this happen? While installing (the screenshot does not support that) or after the installation?
Can you boot the installation CD / USB ?
Title: Re: ACPI Error while Installing on MSI GL62M 7RDX
Post by: Asif Ansari on August 17, 2018, 03:37:56 PM
This is while installing, Yes I can boot from the pen drive and right when I select "start linux lite" option it gives me this error
Title: Re: ACPI Error while Installing on MSI GL62M 7RDX
Post by: kpanic on August 17, 2018, 03:47:21 PM
Ok, try this:

When you get the Menu, press 'e' to edit the boot parameters.

Then find the row which begins with the word 'linux'. Then navigate (using the arrow keys) to
go to that line. Then press End key to go to the end of that line or navigate there using the arrow keys.

Finally append the text 'acpi=off' to the end of the line and press Ctrl+x to boot
Title: Re: ACPI Error while Installing on MSI GL62M 7RDX
Post by: Asif Ansari on August 17, 2018, 03:55:53 PM
No I do not get the grub option, so there's no "press e to edit" option, it's right after booting from the installation media (Pen Drive)
I tried to press "tab to edit" and add acpi=off to that line.still the same issue
Title: Re: ACPI Error while Installing on MSI GL62M 7RDX
Post by: kpanic on August 17, 2018, 04:03:41 PM
Oh yes, this GRUB version seems to be different - it is the TAB key instead of 'e'.

Can you disable ACPI (Advanced Configuration and Power) from BIOS?
Title: Re: ACPI Error while Installing on MSI GL62M 7RDX
Post by: Asif Ansari on August 17, 2018, 04:19:29 PM
No option to disable acpi in BIOS
Title: Re: ACPI Error while Installing on MSI GL62M 7RDX
Post by: kpanic on August 17, 2018, 04:25:51 PM
When you add the boot parameter acpi=off you must be very careful.
The text must be in the same line where the 'linux' entry is. And you must have exactly ONE space between the last
character and the text acpi=off

Also, there must not be anything else after the acpi=off text - not even a space character.

Example:

Code: [Select]
linux /boot/vmlinuz.... bla bla bla quiet splash acpi=off
Title: Re: ACPI Error while Installing on MSI GL62M 7RDX
Post by: Asif Ansari on August 17, 2018, 04:34:18 PM
Yeah, It progressed a little bit, now stuck at this screen
Title: Re: ACPI Error while Installing on MSI GL62M 7RDX
Post by: kpanic on August 17, 2018, 04:41:23 PM
Ok, looks better but you may need to give some additional boot parameters.

Please try first 'Safe Mode' and add the acpi=off there too..
Title: Re: ACPI Error while Installing on MSI GL62M 7RDX
Post by: Asif Ansari on August 17, 2018, 04:44:50 PM
Thanks a lot man!!!
It worked in safe mode!
Booted into LL 4.0.
Trying to install, But I guess I'll get similar error while booting after installation.
Let's see how it goes after the installation.
Title: Re: ACPI Error while Installing on MSI GL62M 7RDX
Post by: kpanic on August 17, 2018, 04:52:06 PM
Good to hear that man!

Don't worry about it, you can disable the acpi when you have installed.
Let it install but don't reboot yet!

Let me know when it's finished and I'll tell you what to do next...
Title: Re: ACPI Error while Installing on MSI GL62M 7RDX
Post by: Asif Ansari on August 17, 2018, 04:53:11 PM
Yeah, it got installed asking for a reboot.
I'm waiting...
Title: Re: ACPI Error while Installing on MSI GL62M 7RDX
Post by: kpanic on August 17, 2018, 05:02:15 PM
Ok, great!

Don't reboot yet.
Open a console and command

Code: [Select]
dmesg | less
There is a line in the start that begins with the words 'Command line'.
Please copy the whole line and post it here
Title: Re: ACPI Error while Installing on MSI GL62M 7RDX
Post by: Asif Ansari on August 17, 2018, 05:20:42 PM
Replying from the LL 4.0 itself  ;D ;D

Command line: BOOT_IMAGE=/casper/vmlinuz file=/cdrom/preseed/custom.seed boot=casper xforcevesa nomodeset initrd=/casper/initrd.gz ramdisk_size=1048576 root=/dev/ram rw noapic noapci nosplash irqpoll --acpi=off
Title: Re: ACPI Error while Installing on MSI GL62M 7RDX
Post by: kpanic on August 17, 2018, 05:36:49 PM
Cool :)

Now - using the console again - command:

Code: [Select]
mount | grep /dev/sd
Please post output
Title: Re: ACPI Error while Installing on MSI GL62M 7RDX
Post by: Asif Ansari on August 17, 2018, 05:37:49 PM
/dev/sdc1 on /cdrom type vfat (ro,noatime,fmask=0022,dmask=0022,codepage=437,iocharset=iso8859-1,shortname=mixed,errors=remount-ro)
Title: Re: ACPI Error while Installing on MSI GL62M 7RDX
Post by: kpanic on August 17, 2018, 05:48:22 PM
Ok, you must mount the hard drives too, otherwise you must boot the first boot using the grub editing again..

Please command:
Code: [Select]
gdisk /dev/sda
then press 'p' followed by ENTER and copy the lines here

(after 'p' you may press 'q' followed by ENTER to exit gdisk)
Title: Re: ACPI Error while Installing on MSI GL62M 7RDX
Post by: Asif Ansari on August 17, 2018, 05:50:32 PM
Command (? for help): p
Disk /dev/sda: 234455040 sectors, 111.8 GiB
Model: WDC WDS120G2G0B-
Sector size (logical/physical): 512/512 bytes
Disk identifier (GUID): 58BD6B7E-4E50-410F-B582-1821EEB79B51
Partition table holds up to 128 entries
Main partition table begins at sector 2 and ends at sector 33
First usable sector is 34, last usable sector is 234455006
Partitions will be aligned on 2-sector boundaries
Total free space is 4348 sectors (2.1 MiB)

Number  Start (sector)    End (sector)  Size       Code  Name
   1              34           32767   16.0 MiB    0C01  Microsoft reserved ...
   2           32768       174112767   83.0 GiB    0700  Basic data partition
   3       174112768       234450658   28.8 GiB    0700  Basic data partition


I have 1 SSD sda and 1 HDD sdb
sda has 3 partitions sda1, sda2 and sda3.
LL 4.0 is installed on sda3 the partition with 28.8GB space
Title: Re: ACPI Error while Installing on MSI GL62M 7RDX
Post by: kpanic on August 17, 2018, 06:16:28 PM
Ok, next command

Code: [Select]
sudo su
Then:
Code: [Select]
mount /dev/sda3 /mnt
Then:
Code: [Select]
cp -f /mnt/etc/default/grub /etc/default
Code: [Select]
nano /etc/default/grub
There is a line like 'GRUB_CMDLINE_LINUX="bla bla bla..."
Append the words 'noapic noapci nosplash acpi=off' to the end inside the quotes in case
they are not there yet.

Then press 'Ctrl+o' and 'Ctrl+x'

Then command (still in the same console)
Code: [Select]
grub-mkconfig -o /mnt/boot/grub/grub.cfg; sleep 5; sync
Code: [Select]
cp -f /etc/default/grub /mnt/etc/default; sync
Code: [Select]
umount /mnt
Now reboot and let's hope it works without more editing - let's see :)

Title: Re: ACPI Error while Installing on MSI GL62M 7RDX
Post by: kpanic on August 17, 2018, 06:22:42 PM

Forget my previous post. Just reboot, then choose the 'Safe mode' and apply the acpi=off there.

When you are in the actual LL, edit the file (as root) /etc/default/grub
and add the parameters which I suggested in the previous post into it. Save it and run 'update-grub' as root.

If everything goes fine, you don't need to apply safe mode or edit grub any more...

Let me know how it went ;)
Title: Re: ACPI Error while Installing on MSI GL62M 7RDX
Post by: Asif Ansari on August 18, 2018, 03:45:47 AM
Thanks a lot kpanic for helping me out.
I did got a few minor issues like brightness and wifi were not working but  I managed to fix those things.
Everything went fine after that, booted into LL 4.0 did some customisation to my liking and everything seems to be smooth now.

Thanks.



Sent from my ONEPLUS A3003 using Tapatalk

Title: Re: ACPI Error while Installing on MSI GL62M 7RDX
Post by: kpanic on August 20, 2018, 06:07:26 PM
Good to hear that @Asif Ansari ,

If everything looks fine, please set this topic as 'solved'

Cheers,