Hello,
I have portable hard drive Western Digital My Passport red 1TB.
It mounted, but it could not copy small mp4 video files, (tutorials I am saving), giving an error "unable to splice file".
I had searched about this and it says at Ubuntu it is because it is Fat32 file system, but it is NTFS according to Gparted.
I decided to format it, Gparted cannot format it. Disks cannot format it.
I then used Disks, erase function, this "worked", it began Saturday at 14:00 hours, at 23:00 hours tonight (Tuesday) it had completed 86GB, and wanted a extra 1 Months+ to complete.
It is very slowly, but another 6 weeks it is not acceptable, I stopped the process.
Now the Disks software can format the hard drive, as NTFS, it produced the below as results.

It made incorrectly and also both of the partitions produce this result

This shows in Gparted as 1 partition and this error

Format option is available in Gparted, it gives these detail/result

Mounting that gives the same split/ 2 mount devices and same file sizes, and same error of unable to mount.