Linux Lite Forums

Hi there,
I'm a newbie in Linux ... I've just installed LL 4.2 UEFI 64 on a Cherry Trail Z8350 notebook and it looks great... I've done the update as directed by the Welcome Page but there but there is no sound coming from Firefox when I play Youtube videos...
I've read the instructions here
https://www.linuxliteos.com/forums/tutor...n#msg49454
but Firefox is NOT listed on my VOLUME CONTROL page under playback (all Streams)..
Could anyone help me, please?
Thanks!

(11-09-2019, 07:13 AM)crib link Wrote: [ -> ]Hi there,
I'm a newbie in Linux ... I've just installed LL 4.2 UEFI 64 on a Cherry Trail Z8350 notebook and it looks great... I've done the update as directed by the Welcome Page but there but there is no sound coming from Firefox when I play Youtube videos...
I've read the instructions here
https://www.linuxliteos.com/forums/tutor...n#msg49454
but Firefox is NOT listed on my VOLUME CONTROL page under playback (all Streams)..
Could anyone help me, please?
Thanks!

Hi [member=10011]crib[/member] and welcome to the forums!
I assume, since you didn't mention it, that everything else works fine, I mean, you can play media say, in vlc and hear that there is sound, is this correct? I have two ideas:
1. You might try with another browser and see if it only happens with firefox, I'd suggest pale moon since you don't have to actually install it to use it, just download the tarball from here http://linux.palemoon.org/download/mainline/ extract it wherever you like, I'd recommend your home dir though, double click on the executable file call palemoon - see the img below - and check whether there's or not sound, if there is sound then you'll be sure it's only firefox, if not, then something else might be happening.



2. Uninstall firefox, open a terminal and type then reinstall it once it's reinstalled, launch it and see if the problem continues. If it does you might try the first method just to rule out any other problem.

Hope this helps!

Hi Moltke,
Thanks for replying!
I've played a video using VLC but it has no sound either.. The VLC sound card info keeps flicking on the audio mixer and an error message is displayed (please see attached screenshots).
As far as Palemoon installation is concerned, I'm a complete ignorant in Linux so, the easiest of the tasks is really complex for me. I've clicked on the palemoon icon (after extracting the compressed file) and I got a popup to select a program to open it with (please see attached screenshots). I have no clue about it!
I'm running LL 4.6 and it has, apart from the sound problem, has also failed to detect my onboard network card (no wifi out of the box) so I'm using a USB dongle. I also understand that these mickey mouse laptops like this one are prone to offer some challenges to Linux distros but I had a distro called Elive installed on this notebook (just prior installing LL) and it detected everything out of the box... but I prefer LL's feel so I must persist!
This is the hardware report of this notebook:
--------------------------------------------------------
Linux Lite 4.x Series: User Submitted on 10/24/2019 21:25
System:
Kernel: 4.15.0-38-generic x86_64 bits: 64 Desktop: Xfce 4.12.3 Distro: Ubuntu 18.04.1 LTS
Machine:
Device: desktop System: RCA product: W1166 serial: N/A
Mobo: RCA model: WT9613WMB0 v: 1.0 serial: N/A
UEFI: N/A v: BSR2EMUS-613MB0-RCA-V05_X32 date: 10/16/2017
CPU(s):
Quad core Intel Atom x5-Z8350 (-MCP-) speed/max: 480/1920 MHz
Graphics:
Card: Intel Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCI Configuration Registers
Display Server: x11 (X.Org 1.19.6 ) drivers: modesetting (unloaded: fbdev,vesa)
Resolution: [email protected]
OpenGL: renderer: Mesa DRI Intel HD Graphics (cherrytrail) version: 4.5 Mesa 18.0.5
Audio:
Card Intel HDMI/DP LPE Audio driver: HdmiLpeAudio Sound: ALSA v: k4.15.0-38-generic
Network:
Card: Failed to Detect Network Card!
Drives:
HDD Total Size: 16.2GB (90.5% used)
ID-1: /dev/mmcblk0 model: N/A size: 31.0GB
ID-2: USB /dev/sda model: USB_2.0_FD size: 16.2GB
Optical: No optical drives detected.
-------------------------------------------------------

Thanks so much, my friend!

https://imgur.com/TMma8v4
https://imgur.com/QojaQd1
https://imgur.com/UJbj0J1

Hi Moltke,
I've found a possible solution for the same problem on an ASUS E200HA notebook which specs (https://www.asus.com/us/Laptops/ASUS-Viv...fications/) are similar to mine (https://www.kogan.com/au/buy/kogan-atlas...-notebook/).

Please have a look at this and see if it makes sense to you:
https://github.com/heikomat/linux/tree/c...and_manual

I haven't acted on anything as I don't have any confidence about messing up with Linux.

Thanks!

The fix is much easier than you think. If you read that Github page, the very first sentence says audio is supported in Kernel 5.3 So just get that version from Lite Tweaks, Kernel Installer. That's one of the reasons why we build those kernels. To support newer hardware

Sent from my Mobile phone using Tapatalk

Quote:Hi Moltke,
Thanks for replying!

You're welcome [member=10011]crib[/member] !

Quote:I've played a video using VLC but it has no sound either.. The VLC sound card info keeps flicking on the audio mixer and an error message is displayed (please see attached screenshots).

The idea of using pale moon was to rule out that the problem only affected firefox but now we can see it's system wide, so, first thing to try is to make sure the right sound device is selected. Click on the volume icon in xfce4 panel and select open mixer go to the configuration tab, change the device and play some media to check where there's or not any sound.

Quote:As far as Palemoon installation is concerned, I'm a complete ignorant in Linux so, the easiest of the tasks is really complex for me. I've clicked on the palemoon icon (after extracting the compressed file) and I got a popup to select a program to open it with (please see attached screenshots). I have no clue about it!

Sorry, I forgot to mention that in order to run pale moon first you have to right-click on the executable file, in the menu that pops up select properties, a new window opens, go to permissions tab and check the box where it reads execute this file or something like that - my system's in spanish so I'm not sure what the actual words are but it certainly involves the words execute and file -  then double click on the pale moon executable and it should run.

hope this helps!

All good,,Thanks, mate!!

(11-10-2019, 12:34 PM)crib link Wrote: [ -> ]All good,,Thanks, mate!!

Did you solve it? If so well, then that just great! Would you mind sharing what worked for you so anyone else with the same problem knows it?

Hi,

If not solved you can also try to plugin a pair of headphones BEFORE turning on the computer to see if that works.
Had a similar problem and that got me sound (audio output was only virtual, no hardware output for some reason).

I also found out that opening a Terminal and typing :
pulseaudio -k
and reopening the wanted application worked.

Bonus : read also that doing

sudo alsa force-reload

in terminal afterwords could help.